Sidedoor
Sidedoor: A broad restaurant growth platform for multi-venue CRM, loyalty and campaigns. Ranked #8 of 34 in Restaurant Marketing Software by our editors (8.7/10); pricing: Paid; best for multi-venue operators needing CRM and loyalty.
At a glance
- Editor score8.7 / 10
- PricingPaid
- Best forMulti-venue operators needing CRM and loyalty
- Free planNo
- Campaign channelsMultichannel
- Facts checked20 Sep 2026
Where it wins
- Cross-venue guest CRM with segmentation and loyalty tools
- Multichannel campaigns with triggered customer journeys
- Reservations, reviews, POS matching and reporting in one platform
Where it doesn't
- Marketing and automations are listed only in Pro and Max
- Advanced BI, forecasting and managed support require Max
- The integration list is focused on three named services plus an API
Our verdict on Sidedoor
Sidedoor is a hospitality platform for independent restaurants and growing restaurant groups. It combines reservations, events, vouchers, pre-orders, guest CRM, loyalty, reviews, analytics and marketing across email, SMS and push. Its audience tools can segment guests by spend, visit history, tags and preferences, while cross-venue profiles and reporting make the product particularly relevant to operators managing more than one location.
The plans are structured around increasing operational and marketing depth. Starter includes the table reservations suite, vouchers, events, guest lists and the Sidedoor members community sales channel. Pro adds everything in Starter plus till and rota integration, analytics and basic business intelligence, Aimy AI virtual assistant, marketing and automations, and reviews. Max adds advanced BI and forecasting, an advanced Aimy AI virtual assistant and managed support. Sidedoor is paid rather than free, and operator pricing is shown in GBP. The plan structure makes Pro the key step for teams that need campaigns, automated journeys and review workflows.
For customer retention, Sidedoor brings together AI-assisted campaign drafting, triggered journeys for win-backs, birthdays and post-visit follow-ups, loyalty points, scores, tiers and automatic tags. It can also match POS sales with reservation records, automate review requests and route guests to Google reviews. The platform is available on web, iOS and Android, with an API and integrations for Alliance iPos, Google Business Profile and Stripe Connect. Multi-venue operators seeking connected CRM, loyalty and restaurant operations should find its scope aligned with that need; teams wanting only a narrow reservations tool may not need its broader marketing and guest-management feature set.
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Sidedoor pricing
All 3 Sidedoor plans and prices →
Sidedoor fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Campaign channels | Multichannel |
| Audience segmentation | Yes |
| Automated campaigns | Yes |
| Loyalty program | Yes |
| POS integration | Yes |
| Guest or contact limit | Not verified |
| Review requests | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Email, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Alliance iPos, Google Business Profile, Stripe Connect, Open API See all → |
| Pricing | Paid (source) |
| Website | thesidedoor.co |
| Facts checked | 20 Sep 2026 |
Sidedoor integrations
Sidedoor lists 4 integrations on its own site.
- Alliance iPos
- Google Business Profile
- Stripe Connect
- Open API
See all Sidedoor integrations →
Alternatives to Sidedoor
- AppfrontA broad restaurant marketing stack for brands managing ordering, loyalty, and campaigns.9.4
- Bloom IntelligenceA data-focused restaurant marketing platform with attribution, automation, and guest intelligence.9.3
- ReeloA broad restaurant CRM with a free entry point and paid automation, loyalty, and feedback tools.9.2
See all Sidedoor alternatives →
Sidedoor vs the competition
- Sidedoor vs Appfront
- Sidedoor vs Bloom Intelligence
- Sidedoor vs Reelo
- Sidedoor vs Airship
- Sidedoor vs Fishbowl
- Sidedoor vs Stampede
Compare Sidedoor with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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