ServiceNow Workplace Service Delivery
ServiceNow Workplace Service Delivery: A broad workplace operations suite for requests, space, maintenance, and moves. Ranked #16 of 33 in Facilities Management Software by our editors (7.9/10); pricing: Pricing on request; best for workplace service and space operations.
At a glance
- Editor score7.9 / 10
- PricingPricing on request
- Best forWorkplace service and space operations
- Preventive maintenanceYes
- Founded2004 · Santa Clara, California, USA
- Facts checked20 Sep 2026
Where it wins
- Combines workplace requests, maintenance, assets, reservations, and moves
- Supports space planning, indoor mapping, navigation, and wayfinding
- Connects workplace workflows with sensors and smart building technology
Where it doesn't
- Pricing requires a custom quote
- Advanced workplace capabilities require higher-tier packages
- Core work-order management is less clearly defined than maintenance workflows
Our verdict on ServiceNow Workplace Service Delivery
ServiceNow Workplace Service Delivery is an enterprise workplace and facilities management suite for facilities, workplace, real estate, and employee-service teams. It brings workplace case and service request management, maintenance planning, asset tracking, reservations, space planning, visitor workflows, indoor mapping, move management, and mobile task management into the ServiceNow cloud platform. It is suited to organizations managing offices, shared spaces, workplace services, and facility operations across web, iOS, and Android.
The package structure separates core operations from broader workplace experience capabilities. Workplace Service Delivery Foundation includes Workplace Case Management, Workplace Agent for mobile, Workplace Central, Asset Management, Workplace Maintenance Management, and Workplace Core. Advanced includes Foundation plus reservation management, visitor management, Workplace Concierge, space mapping, and indoor mapping. Prime adds space management, move management, and lease administration. ServiceNow directs buyers to a custom quote, so the package names clarify capability scope but do not provide a public cost comparison. Buyers should match the tier to whether they need reservations and mapping or also require moves, space management, and leases.
Its ecosystem fit is a central strength. The product supports connections to badging systems, occupancy sensors, environmental and air quality sensors, temperature sensors, and smart building technology. These connections can support occupancy, building, and workplace service workflows, while mobile access extends case, move, and maintenance task management beyond the desktop. Organizations seeking a broad workplace platform with space, visitor, reservation, and facilities functions should consider it. Teams seeking a narrowly focused maintenance tool or a clearly priced standalone work-order system may prefer a more specialized alternative.
Your product? Our editors can test ServiceNow Workplace Service Delivery in depth and publish a review, labelled as paid · from $149/mo →
ServiceNow Workplace Service Delivery pricing
All 3 ServiceNow Workplace Service Delivery plans and prices →
ServiceNow Workplace Service Delivery fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Work order management | Not verified |
| Preventive maintenance | Yes |
| Inspection checklists | Not verified |
| Asset management | Yes |
| Vendor management | Not verified |
| Space management | Yes |
| Mobile access | Ios_android |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR, 2FA |
| Support | Community, Docs · 24/7 |
| Built for | Enterprise, Mid-market (editorial estimate) |
| Integrations | 6 integrations: badging systems, occupancy sensors, environmental sensors, air quality sensors, temperature sensors, smart building technology |
| Pricing | Pricing on request (source) |
| Website | servicenow.com |
| Facts checked | 20 Sep 2026 |
ServiceNow Workplace Service Delivery integrations
ServiceNow Workplace Service Delivery lists 6 integrations on its own site.
- badging systems
- occupancy sensors
- environmental sensors
- air quality sensors
- temperature sensors
- smart building technology
Alternatives to ServiceNow Workplace Service Delivery
- PlanonA broad facilities platform for organizations coordinating complex property portfolios.9.4
- SpacewellA broad facilities platform for enterprise maintenance, assets, compliance, vendors, and space.9.3
- FacilioBroad facilities operations coverage with mobile execution and enterprise integrations.9.2
See all ServiceNow Workplace Service Delivery alternatives →
Used ServiceNow Workplace Service Delivery? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used ServiceNow Workplace Service Delivery for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
ServiceNow Workplace Service Delivery is listed in our Facilities Management Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/servicenow-workplace-service-delivery/"><img src="https://www.itechguides.com/best/badge/servicenow-workplace-service-delivery.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update