Salesforce Order Management
Salesforce Order Management: A Salesforce-centered OMS for complex omnichannel order operations. Ranked #1 of 35 in Order Fulfillment Software by our editors (9.4/10); pricing: Pricing on request; best for large Salesforce-centered omnichannel retailers.
At a glance
- Editor score9.4 / 10
- PricingPricing on request
- Best forLarge Salesforce-centered omnichannel retailers
- Free planNo
- Multi-warehouse supportYes
- Facts checked23 Sep 2026
Where it wins
- Covers capture, fulfillment, delivery, service, returns, and refunds
- Routes orders across locations with configurable business logic
- Connects Salesforce commerce, service, inventory, payment, and POS products
Where it doesn't
- Pricing requires contacting Salesforce for both published editions
- Some capabilities may require additional products, licenses, or integrations
- Its broad feature set may exceed the needs of smaller retailers
Our verdict on Salesforce Order Management
Salesforce Order Management is a cloud order-management product for merchants and service teams managing orders across web storefronts, physical stores, marketplaces, mobile apps, and Salesforce commerce channels. It centralizes order capture, fulfillment, shipping, payment processing, invoicing, and post-purchase service. The product also supports returns, exchanges, cancellations, refunds, discounts, and reshipments, making it suited to large Salesforce-centered omnichannel retailers that need one operational view across commerce and service workflows.
The published plans are Order Visibility and Growth, and both use contact-sales pricing. Order Visibility includes order visibility, Service Cloud integration, B2C and B2B Commerce preintegration, and international localization features. Growth adds distributed order management, omnichannel inventory for up to 500 locations, order orchestration, and AI-powered return insights. Salesforce does not present a free plan in the published offering. Some capabilities, including Omnichannel Inventory, payment processing, POS, and certain routing functions, may require additional products, configuration, licenses, or integrations, so buyers should map the desired operating model to the required Salesforce components.
Its strongest fit is a connected Salesforce ecosystem: integrations include B2C, B2B, and D2C Commerce, Service Cloud, Omnichannel Inventory, Salesforce Flow, Salesforce Payments, Point of Sale, external payment gateways, shipping carriers, WMS, and ERP systems. Fulfillment workflows cover allocation, assignment, picking, packing, and shipment, while delivery estimates can use inventory, sourcing locations, processing times, and carrier transit times. APIs extend connectivity to external systems, and the Order Management Console brings fulfillment, payment, invoice, credit memo, account, and reporting records together. Retailers seeking Salesforce-based orchestration across many channels should consider it; smaller teams or businesses outside that ecosystem may prefer a narrower order tool.
Your product? Our editors can test Salesforce Order Management in depth and publish a review, labelled as paid · from $149/mo →
Salesforce Order Management pricing
All 2 Salesforce Order Management plans and prices →
Salesforce Order Management fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Sales channels | B2B Commerce, B2C Commerce, and other commerce channels |
| Multi-warehouse support | Yes |
| Order routing | Yes |
| Pick-and-pack workflows | Yes |
| Shipment handoff | Yes |
| Returns workflows | Yes |
| Automation rules | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Support | Docs, Community |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Salesforce B2C Commerce, Salesforce B2B Commerce, Salesforce Service Cloud, Salesforce Omnichannel Inventory |
| Pricing | Pricing on request (source) |
| Website | salesforce.com |
| Facts checked | 23 Sep 2026 |
Salesforce Order Management integrations
Salesforce Order Management lists 4 integrations on its own site.
- Salesforce B2C Commerce
- Salesforce B2B Commerce
- Salesforce Service Cloud
- Salesforce Omnichannel Inventory
Alternatives to Salesforce Order Management
- OneStockOneStock unifies inventory, routing, fulfillment, delivery promises and returns for global retailers.9.3
- Blue Yonder Order ManagementA deep fulfillment orchestration suite for enterprise retailers with complex order networks.9.1
- Fluent Order ManagementFlexible omnichannel orchestration for brands managing orders across stores, warehouses, and channels.9.0
See all Salesforce Order Management alternatives →
Salesforce Order Management vs the competition
- Salesforce Order Management vs OneStock
- Salesforce Order Management vs Blue Yonder Order Management
- Salesforce Order Management vs Fluent Order Management
- Salesforce Order Management vs ShipMonk
- Salesforce Order Management vs ShipBob
Compare Salesforce Order Management with any tool side by side →
Also Ranked In
Salesforce Order Management is ranked in 3 of our directories.
Used Salesforce Order Management? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Salesforce Order Management for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Salesforce Order Management is listed in our Order Fulfillment Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/salesforce-order-management/"><img src="https://www.itechguides.com/best/badge/salesforce-order-management.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update