Salesforce Order Management vs Fluent Order Management

Salesforce Order Management9.4Visit Fluent Order Management9.0Visit

Higher score Salesforce Order Management #1 in Order Fulfillment Software 9.4/10 Pricing on request ✓ 6 of 6 features Visit Salesforce

vs

Fluent Order Management #4 in Order Fulfillment Software 9.0/10 Pricing on request ✓ 6 of 6 features Visit site

• Salesforce Order Management fits best

  Large Salesforce-centered omnichannel retailers

• Fluent Order Management fits best

  Omnichannel brands needing flexible orchestration

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Salesforce Order Management 9.4/10 Visit ↗	Fluent Order Management 9.0/10 Visit ↗
At a glance
Editor score	9.4	9.0
Ranking	#1 in Order Fulfillment Software	#4 in Order Fulfillment Software
Best for	Large Salesforce-centered omnichannel retailers	Omnichannel brands needing flexible orchestration
Pricing model	Paid	Paid
Starting price	—	—
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud, Browser extension
Platforms	Web	Web
Support	Docs, Community	Email, Community, Docs
Integrations	4 integrations	5 integrations
Built for	Mid-market, Enterprise	Enterprise
Features Salesforce Order Management 6/6 · Fluent Order Management 6/6
Multi-warehouse support	✓	✓
Order routing	✓	✓
Pick-and-pack workflows	✓	✓
Shipment handoff	✓	✓
Returns workflows	✓	✓
Automation rules	✓	✓
Specs
Sales channels	B2B Commerce, B2C Commerce, and other commerce channels	Web, mobile, social, live shopping, conversational commerce, voice, B2B portals, marketplaces
Our review
Pros	Covers capture, fulfillment, delivery, service, returns, and refunds Routes orders across locations with configurable business logic Connects Salesforce commerce, service, inventory, payment, and POS products	Configurable routing with real-time, multi-location inventory Supports ship-from-store, click-and-collect, and returns Broad APIs, webhooks, connectors, and commerce integrations
Cons	Pricing requires contacting Salesforce for both published editions Some capabilities may require additional products, licenses, or integrations Its broad feature set may exceed the needs of smaller retailers	No free plan is offered Pricing requires contacting sales Enterprise pricing is based on order volumes
Our verdict	Salesforce Order Management is a cloud order-management product for merchants and service teams managing orders across web storefronts, physical stores, marketplaces, mobile apps, and Salesforce commerce channels. It centralizes order… Read the review →	Fluent Order Management is a cloud order management platform from Fluent Commerce for retailers, brands, and B2B organizations coordinating fulfillment across stores, warehouses, and other locations. It combines real-time inventory… Read the review →

Strengths and trade-offs

• Salesforce Order Management — where it wins

  • Covers capture, fulfillment, delivery, service, returns, and refunds
  • Routes orders across locations with configurable business logic
  • Connects Salesforce commerce, service, inventory, payment, and POS products

  Where it doesn't

  • Pricing requires contacting Salesforce for both published editions
  • Some capabilities may require additional products, licenses, or integrations
  • Its broad feature set may exceed the needs of smaller retailers

• Fluent Order Management — where it wins

  • Configurable routing with real-time, multi-location inventory
  • Supports ship-from-store, click-and-collect, and returns
  • Broad APIs, webhooks, connectors, and commerce integrations

  Where it doesn't

  • No free plan is offered
  • Pricing requires contacting sales
  • Enterprise pricing is based on order volumes

• Salesforce Order Management9.4/10 · Pricing on request

  A Salesforce-centered OMS for complex omnichannel order operations.

  Visit SalesforceFull verdict →
• Fluent Order Management9.0/10 · Pricing on request

  Flexible omnichannel orchestration for brands managing orders across stores, warehouses, and channels.

  Visit siteFull verdict →