SA Hosted Quality Assurance Software (SA QAS)
SA Hosted Quality Assurance Software (SA QAS): Configurable, multichannel QA with calibration, coaching, and optional AI monitoring. Ranked #46 of 60 in Customer Service QA Software by our editors (4.7/10); pricing: Pricing on request; best for teams needing customizable omnichannel evaluations.
At a glance
- Editor score4.7 / 10
- PricingPricing on request
- Best forTeams needing customizable omnichannel evaluations
- Automated scoringYes
- Facts checked4 Oct 2026
Where it wins
- Custom scorecards support voice, email, chat, and social evaluations.
- Calibration, real-time evaluations, and dashboards support QA oversight.
- Coaching guidance can be attached to evaluation results.
Where it doesn't
- Pricing requires a sales quote based on evaluation volume and scorecard complexity.
- SA QAS is hosted in the cloud and listed for web use.
- AI scoring and full-interaction monitoring depend on SAEval and may not be included.
Our verdict on SA Hosted Quality Assurance Software (SA QAS)
AnswerNet's SA Hosted Quality Assurance Software (SA QAS) is a hosted quality monitoring platform for call centers and customer service teams. It is aimed at organizations that need to evaluate interactions across voice, email, chat, and social channels, with configurable scorecards and forms. The listed company-size fit spans small, mid-market, and enterprise teams. Evaluations can be conducted in real time, and evaluator calibration is part of the QA workflow, making the product relevant where teams need to align how interactions are assessed rather than rely on a single fixed checklist.
Its strongest fit is the evaluation-to-coaching workflow. Results can feed dynamic reports and dashboards for agents and supervisors, while coaching and training guidance can be attached directly to evaluation results. That connects quality findings with follow-up guidance instead of limiting the system to scoring. The published features also include monitoring forms and configurable scorecards, which provide room to reflect different evaluation needs. Teams choosing SA QAS should consider whether those evaluation, reporting, and coaching functions match the complexity of their QA process.
AI capabilities require a closer look at configuration. AnswerNet describes SAEval, a related SA Hosted tool, as providing automatic scoring and monitoring across voice, chat, and digital interactions, including compliance flagging and PII redaction. The vendor's description does not establish that SAEval is included in every SA QAS configuration, so buyers should clarify that scope when requesting a quote. According to the vendor's pricing description, quotes depend on evaluation volume, scorecard complexity, and whether SAEval is included. SA QAS is cloud-hosted and listed for web use; teams that need a different deployment or platform should compare alternatives. It suits teams prioritizing customizable multichannel evaluations and coaching, but may be less suitable when fixed, transparent pricing or confirmed bundled AI capabilities are essential.
SA Hosted Quality Assurance Software (SA QAS) pricing
SA Hosted Quality Assurance Software (SA QAS) fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Automated scoring | Yes |
| Automated sampling | Not verified |
| Custom scorecards | Yes |
| Agent coaching | Yes |
| QA analytics | Yes |
| Interaction channels | Multichannel |
| Deployment | Cloud |
| Platforms | Web |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request (source) |
| Website | sahosted.com |
| Facts checked | 4 Oct 2026 |
Alternatives to SA Hosted Quality Assurance Software (SA QAS)
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Zoom Quality ManagementA Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.9.2
See all SA Hosted Quality Assurance Software (SA QAS) alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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