Best Retain Alternatives in 2026
The top Retain alternatives are Gainsight Customer Success, Vitally and ChurnZero: 15 customer health score software our editors would look at instead of Retain, in our ranking order.
Retain: A focused health platform for SaaS teams turning usage signals into churn action. Where it falls short: no free plan; paid access starts at $79 per month.
Switching from Retain? For most customer health score software buyers the best Retain alternative is Gainsight Customer Success, built for enterprise CS teams needing a full platform. On a budget, SaaSy starts at $49/mo. GainTrace has a free plan, which Retain does not.
Why People Look for a Retain Alternative
- No free plan; paid access starts at $79 per month
- Support-data scoring is limited
- Integration coverage is limited to a focused set of platforms
- No free plan — 2 of the alternatives below have it
Quick Picks by What You Need
- Best overallGainsight Customer Success9.4
Enterprise CS teams needing a full platform
Visit Gainsight Customer Success - Lowest priceSaaSy8.2
Paid plans from $49/mo
Visit SaaSy - Best free optionGainTrace8.7
Has a free plan (Retain has none)
Visit GainTrace
All 15 Retain Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
-
Best forEnterprise CS teams needing a full platform
- Better than Retain:
- Editor score 9.4 vs 7.5
A full customer-success platform built around configurable health scoring and broader account operations.
9.4/10★★★★★Visit Gainsight -
Best forTeams wanting flexible health scoring and playbooks
- Better than Retain:
- Editor score 9.2 vs 7.5
Flexible health scoring and playbooks for B2B Customer Success teams.
9.2/10★★★★★Visit Vitally -
Best forMature teams managing complex customer lifecycles
- Better than Retain:
- Editor score 9.1 vs 7.5
A broad customer success platform for complex lifecycles, renewals, and health scoring.
9.1/10★★★★★Visit ChurnZero -
Best forData-rich CS teams needing broad integrations
- Better than Retain:
- Editor score 9.0 vs 7.5
A broad customer health and lifecycle workspace for data-rich CS teams.
9.0/10★★★★☆Visit Planhat -
Best forTeams needing health scores plus onboarding portals
- Better than Retain:
- Editor score 8.9 vs 7.5
A customer success platform combining health scores, playbooks, portals, and renewal workflows.
8.9/10★★★★☆Visit ClientSuccess -
Best forTeams needing AI scoring and shared customer rooms
- Better than Retain:
- Editor score 8.8 vs 7.5
AI health scoring, playbooks, renewals, and shared customer rooms in one platform.
8.8/10★★★★☆Try Customerscore.io -
Best forTeams wanting a free-to-start analytics platform
- Better than Retain:
- Free plan
- Editor score 8.7 vs 7.5
A free-to-start health scoring platform with broad signals, reporting, and automation.
- Custom scoring models
- Support data
- Product usage data
8.7/10★★★★☆Visit GainTrace -
Best forTeams needing multi-level monitoring and portals
- Better than Retain:
- Editor score 8.6 vs 7.5
A broad customer health platform for teams managing complex post-sales programs.
8.6/10★★★★☆Visit Velaris -
Best forCS teams needing 360 data and customer portals
- Better than Retain:
- Editor score 8.5 vs 7.5
A broad customer success platform for health scoring, automation, portals, and lifecycle work.
8.5/10★★★★☆Visit Custify -
Best forTeams wanting AI-assisted CS operations
- Better than Retain:
- Editor score 8.4 vs 7.5
A broad customer health platform with AI, workflows, portals, and integrations.
8.4/10★★★★☆Visit Successifier -
Best forSmall teams wanting configurable scoring
- Better than Retain:
- Editor score 8.3 vs 7.5
A focused health platform with scoring, forecasting, alerts, AI, and workflow automation.
- Custom scoring models
- Support data
- Product usage data
8.3/10★★★★☆Visit iQcadence -
Best forSmall SaaS teams needing broad business signals
- Better than Retain:
- Editor score 8.2 vs 7.5
A broad health-scoring and operations platform for small SaaS teams.
- Support data
- Product usage data
- Outcome data
8.2/10★★★★☆Visit SaaSy -
Best forSmall CS teams wanting an affordable CS hub
- Better than Retain:
- Editor score 8.1 vs 7.5
An affordable CS hub with customizable health scoring and workflow automation.
8.1/10★★★★☆Visit Akita -
Best forBudget-conscious teams starting with health scoring
- Better than Retain:
- Free plan
- Editor score 8.0 vs 7.5
Affordable health scoring with CRM, SDK, alerts, and AI workflows.
- Support data
- Product usage data
- Outcome data
8.0/10★★★★☆Visit FirstDistro -
Best forTeams needing broad health inputs and AI
- Better than Retain:
- Editor score 7.9 vs 7.5
A broad customer-success platform with strong health inputs and AI at a premium entry price.
- Custom scoring models
- Support data
- Product usage data
7.9/10★★★★☆Try CustomerCatalyst
Retain Alternatives: Common Questions
What is the best alternative to Retain?
Gainsight Customer Success: #1 in our Customer Health Score Software ranking, with an editor score of 9.4 out of 10. A full customer-success platform built around configurable health scoring and broader account operations.
Is there a free alternative to Retain?
Yes. GainTrace and FirstDistro have a free plan or a free tier.
What is the cheapest paid alternative to Retain?
Of the alternatives here that publish a price, SaaSy starts lowest, at $49/mo.
Why do people look for Retain alternatives?
No free plan; paid access starts at $79 per month; Support-data scoring is limited; Integration coverage is limited to a focused set of platforms.
How do I switch from Retain?
Export your data from Retain (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Retain.
How to Switch from Retain
- Export your data from Retain (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Retain.
Retain vs Each Alternative
| # | Tool | Free plan | Paid from | Score |
|---|---|---|---|---|
| 19 | Retain | No | $79/unit/mo | 7.5 |
| 1 | Gainsight Customer Success | No | 9.4 | |
| 2 | Vitally | No | 9.2 | |
| 3 | ChurnZero | 9.1 | ||
| 4 | Planhat | 9.0 | ||
| 5 | ClientSuccess | No | 8.9 | |
| 6 | Customerscore.io | 8.8 | ||
| 7 | GainTrace | Yes | $82/mo | 8.7 |
| 8 | Velaris | No | 8.6 | |
| 9 | Custify | 8.5 | ||
| 10 | Successifier | No | $79/mo | 8.4 |
| 11 | iQcadence | No | $492/yr | 8.3 |
| 12 | SaaSy | No | $49/mo | 8.2 |
| 13 | Akita | No | $49/mo | 8.1 |
| 14 | FirstDistro | Yes | $49/mo | 8.0 |
| 15 | CustomerCatalyst | No | 1,990 NOK/seat/mo | 7.9 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update