ReplyAgent
ReplyAgent: A messaging-first inbox with CRM, automation, AI handoff, and agency workspaces. Ranked #38 of 94 in Live Chat Software by our editors (5.4/10); pricing: Free plan; best for messaging-first teams and agencies.
At a glance
- Editor score5.4 / 10
- PricingFree plan
- Best forMessaging-first teams and agencies
- Free planYes
- Paid from$19/mo
- Website chatbotYes
- Facts checked19 Sep 2026
Where it wins
- Unified inbox for WhatsApp, Instagram, Messenger, Telegram, SMS, and web chat
- AI-to-human handoff preserves conversation context
- White-label workspaces support agencies and resellers
Where it doesn't
- Free includes only 1 human agent and 50 contacts
- Premium is limited to 1 workspace
- Agency features require plans starting at $299 per month
Our verdict on ReplyAgent
ReplyAgent is an omnichannel customer-communication platform for businesses, agencies, and resellers. It brings WhatsApp, Instagram, Messenger, Telegram, SMS, voice, and web chat into a shared inbox, with routing to teams, agents, or AI assistants. CRM records, pipelines, tags, notes, tasks, broadcasts, and Smart Flows automation extend it beyond basic website chat. Mobile apps for iOS and Android, web access, and an API support teams working across channels and environments.
The published monthly plans create a clear progression from individual or small-team use to agency operations. Free includes 1 workspace, 50 contacts, 1 human agent, 5 AI assistants per workspace, and unlimited conversations. Premium costs $19 per month and adds 1,000 contacts, 5 human agents, 20 AI assistants per workspace, multi-omnichannel live chat, and contact import and export. Ignite costs $299 per month for 15 workspaces, 3,000 contacts per workspace, 15 human agents per workspace, and agency white label. Enterprise costs $599 per month for 50 workspaces, 10,000 contacts per workspace, 25 human agents per workspace, and agency white label. The Free and Premium tiers suit smaller messaging teams; Ignite and Enterprise are aimed at agencies managing multiple client workspaces.
ReplyAgent’s ecosystem is a strong fit for teams that want AI and automation alongside live support. Its public API, webhooks, MCP servers, Make.com, and n8n connectivity support custom workflows, while integrations include OpenAI ChatGPT, Claude, Google Gemini, DeepSeek, ElevenLabs, Baserow, Supabase, Cal.com, ActiveCampaign, Twilio, and Meta CAPI. Automatic fallback across multiple AI model providers adds flexibility for assistant-based workflows. Choose ReplyAgent when messaging channels, CRM context, AI handoff, and white-label delivery matter together. Teams seeking a narrowly focused website-chat tool may find its broader communications and agency features more than they need.
Your product? Our editors can test ReplyAgent in depth and publish a review, labelled as paid · from $149/mo →
ReplyAgent pricing
All 4 ReplyAgent plans and prices →
ReplyAgent fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $19/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Not verified |
| Chat channels | Omnichannel |
| Included agent seats | 5 agents |
| Listed integrations | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Integrations | 14 integrations: OpenAI ChatGPT, Claude, Google Gemini, DeepSeek, ElevenLabs, Baserow … |
| Pricing | Free plan (source) |
| Website | replyagent.com |
| Facts checked | 19 Sep 2026 |
ReplyAgent integrations
ReplyAgent lists 14 integrations on its own site.
- OpenAI ChatGPT
- Claude
- Google Gemini
- DeepSeek
- ElevenLabs
- Baserow
- Supabase
- Cal.com
- Firecrawl
- n8n
- Make.com
- Meta CAPI
- ActiveCampaign
- Twilio
Alternatives to ReplyAgent
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
See all ReplyAgent alternatives →
More options
Used ReplyAgent? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used ReplyAgent for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
ReplyAgent is listed in our Live Chat Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/replyagent/"><img src="https://www.itechguides.com/best/badge/replyagent.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update