RepairShopCRM
RepairShopCRM: A free repair-management starting point with AI-assisted workflows and paid upgrades. Ranked #8 of 13 in Computer Repair Shop Software by our editors (8.1/10); pricing: Free plan; best for budget-conscious shops wanting AI-assisted workflows.
At a glance
- Editor score8.1 / 10
- PricingFree plan
- Best forBudget-conscious shops wanting AI-assisted workflows
- Free planYes
- Work order managementYes
- Facts checked24 Sep 2026
Where it wins
- Tracks repair tickets alongside customer and device histories
- Combines quotes, invoices, inventory and low-stock alerts
- AI assists with diagnostic notes, customer messages and quote descriptions
Where it doesn't
- Point of sale is available only on the Established plan
- Custom repair statuses and team management are limited to Established
- The product is web-based rather than a separate desktop application
Our verdict on RepairShopCRM
RepairShopCRM is a cloud-based, browser-accessible management system for computer, phone and device repair businesses. Its ticket tracking follows jobs from intake to collection, while customer records retain device histories and communication logs. Solo repairers and small shops can use it for quotes, invoices, inventory, booking links and customer updates; its plans also target busier teams. A free plan makes it a practical option for budget-conscious shops that want AI-assisted workflows alongside everyday repair administration.
The workflow spans more than work orders: shops can track parts stock with low-stock alerts, collect deposits, produce digital sign-off PDFs, and send automated status updates by email and SMS. Online booking links use calendar availability, and reporting covers repairs, revenue and technician performance. AI-assisted diagnostic notes, customer messages and quote descriptions are standout additions, with OpenAI and Google Gemini listed as integrations. The product is designed for use from phones or tablets as well as desktop browsers, so it fits shops that want browser access across devices.
Pricing follows a freemium model with Free, Starter, Established and Pro Team plans, and paid monthly plans start at 8.99. Free includes repair management, customer and device tracking, quote and invoice generation, custom email templates, SMS notifications and AI-powered features. Starter adds an online booking widget and lead management; Established includes those listed capabilities and reserves the point-of-sale register, custom repair statuses and team management for that tier. Choose RepairShopCRM if its free workflow covers your shop and you can move up for those controls. Shops that need point of sale or custom statuses on the free plan should look elsewhere.
Your product? Our editors can test RepairShopCRM in depth and publish a review, labelled as paid · from $149/mo →
RepairShopCRM pricing
All 4 RepairShopCRM plans and prices →
RepairShopCRM fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Work order management | Yes |
| Point of sale | Yes |
| Inventory tracking | Yes |
| Customer communications | Email_and_sms |
| Mobile access | Browser |
| Locations supported | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Built for | Solo, Small business, Mid-market (editorial estimate) |
| Integrations | 2 integrations: OpenAI, Google Gemini |
| Pricing | Free plan (source) |
| Website | repairshopcrm.com |
| Facts checked | 24 Sep 2026 |
RepairShopCRM integrations
RepairShopCRM lists 2 integrations on its own site.
- OpenAI
- Google Gemini
Alternatives to RepairShopCRM
- RepairShoprA broad repair-shop PSA suite, with ticket and invoice limits on its entry plan.9.3
- FixablyA cloud repair system combining guided workflows, inventory, POS, and OEM integrations.9.1
- RepairOpsA configurable repair workflow suite with strong quality controls, analytics, and paid tiers.9.0
See all RepairShopCRM alternatives →
RepairShopCRM vs the competition
- RepairShopCRM vs RepairShopr
- RepairShopCRM vs Fixably
- RepairShopCRM vs RepairOps
- RepairShopCRM vs Benchry
- RepairShopCRM vs PC Repair Tracker
- RepairShopCRM vs BytePhase
Compare RepairShopCRM with any tool side by side →
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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