RepairShopCRM review
A free repair-management starting point with AI-assisted workflows and paid upgrades.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
RepairShopCRM is a cloud-based, browser-accessible management system for computer, phone and device repair businesses. Its ticket tracking follows jobs from intake to collection, while customer records retain device histories and communication logs. Solo repairers and small shops can use it for quotes, invoices, inventory, booking links and customer updates; its plans also target busier teams. A free plan makes it a practical option for budget-conscious shops that want AI-assisted workflows alongside everyday repair administration.
The workflow spans more than work orders: shops can track parts stock with low-stock alerts, collect deposits, produce digital sign-off PDFs, and send automated status updates by email and SMS. Online booking links use calendar availability, and reporting covers repairs, revenue and technician performance. AI-assisted diagnostic notes, customer messages and quote descriptions are standout additions, with OpenAI and Google Gemini listed as integrations. The product is designed for use from phones or tablets as well as desktop browsers, so it fits shops that want browser access across devices.
Pricing follows a freemium model with Free, Starter, Established and Pro Team plans, and paid monthly plans start at 8.99. Free includes repair management, customer and device tracking, quote and invoice generation, custom email templates, SMS notifications and AI-powered features. Starter adds an online booking widget and lead management; Established includes those listed capabilities and reserves the point-of-sale register, custom repair statuses and team management for that tier. Choose RepairShopCRM if its free workflow covers your shop and you can move up for those controls. Shops that need point of sale or custom statuses on the free plan should look elsewhere.
RepairShopCRM pros and cons
- Where it wins
- Tracks repair tickets alongside customer and device histories
- Combines quotes, invoices, inventory and low-stock alerts
- AI assists with diagnostic notes, customer messages and quote descriptions
- Where it doesn't
- Point of sale is available only on the Established plan
- Custom repair statuses and team management are limited to Established
- The product is web-based rather than a separate desktop application
RepairShopCRM fact sheet, pricing and score →
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