Plum DEV
Plum DEV: A developer-focused IVR platform with broad voice, messaging, and integration capabilities. Ranked #8 of 20 in Interactive Voice Response Software by our editors (8.2/10); pricing: Pricing on request; best for programmable enterprise voice applications.
At a glance
- Editor score8.2 / 10
- PricingPricing on request
- Best forProgrammable enterprise voice applications
- Visual flow builderNo
- Founded2000
- Facts checked20 Sep 2026
Where it wins
- VoiceXML development with programmable call-flow logic
- Speech, recording, transcription, SMS, and outbound calling support
- CRM, ERP, database, REST API, and payment integrations
Where it doesn't
- No visual call-flow builder
- Requires development skills and application code
- Pricing is handled through contact sales
Our verdict on Plum DEV
Plum DEV is a cloud-hosted VoiceXML development platform for developers and engineering teams creating interactive voice response systems, virtual agents, conversational applications, and multi-channel messaging workflows. Applications can be generated with languages such as PHP, Python, C#, and Node.js, then connected to APIs, databases, CRM systems, ERP systems, and other internal services. Its fit is strongest for organizations that want programmable enterprise voice applications rather than a primarily visual IVR design tool.
The platform’s depth centers on voice application development. Programmable call-flow and application logic are paired with automatic speech recognition and text-to-speech engines, while VoiceTrends provides voice application analytics. Call recording and transcription support review and analysis workflows, and two-way SMS, outbound calling APIs, and campaign support extend the platform beyond inbound IVR. Self-service data lookup and API access are also part of its published category capabilities.
Plum DEV also covers a broad integration and infrastructure range. It supports backend APIs, databases, CRM and ERP connections, VoC systems, payment processors, REST APIs, and Amazon Web Services. Plum Voice describes the hosted infrastructure as PCI-DSS and HIPAA compliant, which suits applications handling payment or health-related workflows. The trade-off is its code-first approach: there is no visual call-flow builder, so teams seeking drag-and-drop configuration should consider a different product. Organizations with developers, existing systems, and complex voice requirements should pick Plum DEV; smaller teams seeking a self-guided visual builder may not.
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Plum DEV pricing
Plum DEV fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Visual flow builder | No |
| Caller authentication | Not verified |
| Self-service data lookup | Yes |
| Speech recognition | Yes |
| Supported languages | Not verified |
| API access | Yes |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, HIPAA, PCI DSS, 2FA |
| Support | Phone, Docs, Community |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: CRM systems, ERP systems, VoC systems, Databases, REST APIs, Payment processors … |
| Pricing | Pricing on request (source) |
| Website | plumvoice.com |
| Facts checked | 20 Sep 2026 |
Plum DEV integrations
Plum DEV lists 7 integrations on its own site.
- CRM systems
- ERP systems
- VoC systems
- Databases
- REST APIs
- Payment processors
- Amazon Web Services
Alternatives to Plum DEV
- NiCE Interactive Voice ResponseA broad cloud IVR suite for large contact centers with higher per-agent pricing.9.3
- 8x8 Intelligent IVRA visual, AI-powered IVR for automating routine inquiries and routing calls.9.0
- Twilio StudioA low-cost visual IVR builder with APIs, routing, and flow-based automation.8.8
See all Plum DEV alternatives →
Plum DEV vs the competition
- Plum DEV vs NiCE Interactive Voice Response
- Plum DEV vs 8x8 Intelligent IVR
- Plum DEV vs Twilio Studio
- Plum DEV vs Avaya Experience Platform
- Plum DEV vs NCH IVM Telephone Answering Attendant
- Plum DEV vs Ozonetel IVR System
Compare Plum DEV with any tool side by side →
Also Ranked In
Plum DEV is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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