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Head-to-head · Interactive Voice Response Software

Avaya Experience Platform vs Plum DEV

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Avaya Experience Platform #4 in Interactive Voice Response Software 8.7/10 Paid ✓ 0 of 5 features Visit Avaya
Plum DEV #8 in Interactive Voice Response Software 8.2/10 Pricing on request ✓ 3 of 5 features Visit Plum DEV

Avaya Experience Platform leads on 0 checks, Plum DEV on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAvaya Experience Platform · 8.7/10
  • Most featuresPlum DEV · 3 of 5

Avaya Experience Platform scores higher on our rubric for interactive voice response software: 8.7 against 8.2 out of 10; our editors rank them #4 and #8.

Avaya Experience Platform is the better fit for enterprise omnichannel contact centers. Plum DEV is the better fit for programmable enterprise voice applications.

  • Avaya Experience Platform fits best

    Enterprise omnichannel contact centers

  • Plum DEV fits best

    Programmable enterprise voice applications

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Side by side

Feature Avaya Experience Platform 8.7/10 Visit ↗ Plum DEV 8.2/10 Visit ↗
At a glance
Editor score 8.7 8.2
Ranking #4 in Interactive Voice Response Software #8 in Interactive Voice Response Software
Best for Enterprise omnichannel contact centers Programmable enterprise voice applications
Pricing model Paid Paid
Starting price $48/user/mo Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Self-hosted Cloud
Platforms Web Web
Support Docs Phone, Docs, Community
Integrations 6 integrations 7 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Avaya Experience Platform 0/5 · Plum DEV 3/5
Visual flow builder Not checked yet —
Caller authentication Not checked yet Not checked yet
Self-service data lookup Not checked yet ✓ (best)
Speech recognition Not checked yet ✓ (best)
API access Not checked yet ✓ (best)
Specs
Supported languages Not checked yet Not checked yet
Deployment Not checked yet Cloud
Our review
Pros
  • Covers inbound routing, outbound preview campaigns, and IVR workflow orchestration.
  • Unifies voice, email, chat, and messaging with browser-based workspaces.
  • Connects Salesforce, Dynamics 365, ServiceNow, and Microsoft Azure.
  • VoiceXML development with programmable call-flow logic
  • Speech, recording, transcription, SMS, and outbound calling support
  • CRM, ERP, database, REST API, and payment integrations
Cons
  • Pricing is handled through a contact-sales model.
  • Product naming spans Avaya Experience Platform Public Cloud and Avaya Infinity.
  • Its broad scope may exceed the needs of a simple voice IVR deployment.
  • No visual call-flow builder
  • Requires development skills and application code
  • Pricing is handled through contact sales
Our verdict

Avaya Experience Platform Public Cloud is a multi-tenant cloud contact center service for enterprises and smaller organizations. It brings inbound voice routing, queue management, outbound calling, preview campaigns, IVR workflows, and…

Read the review →

Plum DEV is a cloud-hosted VoiceXML development platform for developers and engineering teams creating interactive voice response systems, virtual agents, conversational applications, and multi-channel messaging workflows. Applications can…

Read the review →
  1. Avaya Experience PlatformInteractive Voice Response Software 8.7Paid
  2. Plum DEVInteractive Voice Response Software 8.2Pricing on request

Strengths and trade-offs

  • Avaya Experience Platform — where it wins

    • Covers inbound routing, outbound preview campaigns, and IVR workflow orchestration.
    • Unifies voice, email, chat, and messaging with browser-based workspaces.
    • Connects Salesforce, Dynamics 365, ServiceNow, and Microsoft Azure.

    Where it doesn't

    • Pricing is handled through a contact-sales model.
    • Product naming spans Avaya Experience Platform Public Cloud and Avaya Infinity.
    • Its broad scope may exceed the needs of a simple voice IVR deployment.

  • Plum DEV — where it wins

    • VoiceXML development with programmable call-flow logic
    • Speech, recording, transcription, SMS, and outbound calling support
    • CRM, ERP, database, REST API, and payment integrations

    Where it doesn't

    • No visual call-flow builder
    • Requires development skills and application code
    • Pricing is handled through contact sales
  • Avaya Experience Platform8.7/10 · Paid

    A broad omnichannel contact center platform for enterprise routing, IVR, and workforce operations.

    Visit AvayaFull verdict →
  • Plum DEV8.2/10 · Pricing on request

    A developer-focused IVR platform with broad voice, messaging, and integration capabilities.

    Visit Plum DEVFull verdict →

More comparisons

All interactive voice response software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update