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Head-to-head · Interactive Voice Response Software

NCH IVM Telephone Answering Attendant vs Plum DEV

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score NCH IVM Telephone Answering Attendant #5 in Interactive Voice Response Software 8.4/10 Paid ✓ 5 of 5 features Visit NCH Software
Plum DEV #8 in Interactive Voice Response Software 8.2/10 Pricing on request ✓ 3 of 5 features Visit Plum DEV

NCH IVM Telephone Answering Attendant leads on 1 check, Plum DEV on 0, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreNCH IVM Telephone Answering Attendant · 8.4/10
  • Most featuresNCH IVM Telephone Answering Attendant · 5 of 5

NCH IVM Telephone Answering Attendant scores higher on our rubric for interactive voice response software: 8.4 against 8.2 out of 10; our editors rank them #5 and #8.

NCH IVM Telephone Answering Attendant offers visual flow builder; Plum DEV doesn't. On deployment, NCH IVM Telephone Answering Attendant gives you On-premises where Plum DEV offers Cloud.

NCH IVM Telephone Answering Attendant is the better fit for mature on-premises IVR deployments. Plum DEV is the better fit for programmable enterprise voice applications.

  • NCH IVM Telephone Answering Attendant fits best

    Mature on-premises IVR deployments

  • Plum DEV fits best

    Programmable enterprise voice applications

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Side by side

Feature NCH IVM Telephone Answering Attendant 8.4/10 Visit ↗ Plum DEV 8.2/10 Visit ↗
At a glance
Editor score 8.4 8.2
Ranking #5 in Interactive Voice Response Software #8 in Interactive Voice Response Software
Best for Mature on-premises IVR deployments Programmable enterprise voice applications
Pricing model Paid Paid
Starting price $99 one-time Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Desktop, Self-hosted Cloud
Platforms Windows, Linux Web
Support Email, Phone, Community, Docs Phone, Docs, Community
Integrations 5 integrations 7 integrations
Built for Small business, Mid-market Mid-market, Enterprise
Features NCH IVM Telephone Answering Attendant 5/5 · Plum DEV 3/5
Visual flow builder ✓ (best) —
Caller authentication ✓ (best) Not checked yet
Self-service data lookup ✓ ✓
Speech recognition ✓ ✓
API access ✓ ✓
Specs
Supported languages Not checked yet Not checked yet
Deployment On-premises Cloud
Our review
Pros
  • Visual drag-and-drop IVR menus with custom call workflows
  • Supports voicemail, outbound calling, speech synthesis, and self-service
  • Offers APIs, SDK tools, plugins, and Windows/Linux deployment
  • VoiceXML development with programmable call-flow logic
  • Speech, recording, transcription, SMS, and outbound calling support
  • CRM, ERP, database, REST API, and payment integrations
Cons
  • No free plan or AI features
  • Requires on-premises telephony setup and compatible connections
  • Some plans limit telephone lines, menus, or mailboxes
  • No visual call-flow builder
  • Requires development skills and application code
  • Pricing is handled through contact sales
Our verdict

NCH IVM Telephone Answering Attendant is installed telephone-management software for small and medium businesses that need interactive voice response, voicemail, call transfer, caller ID logging, outbound calling, and telephone information…

Read the review →

Plum DEV is a cloud-hosted VoiceXML development platform for developers and engineering teams creating interactive voice response systems, virtual agents, conversational applications, and multi-channel messaging workflows. Applications can…

Read the review →
  1. NCH IVM Telephone Answering AttendantInteractive Voice Response Software 8.4Paid
  2. Plum DEVInteractive Voice Response Software 8.2Pricing on request

Strengths and trade-offs

  • NCH IVM Telephone Answering Attendant — where it wins

    • Visual drag-and-drop IVR menus with custom call workflows
    • Supports voicemail, outbound calling, speech synthesis, and self-service
    • Offers APIs, SDK tools, plugins, and Windows/Linux deployment

    Where it doesn't

    • No free plan or AI features
    • Requires on-premises telephony setup and compatible connections
    • Some plans limit telephone lines, menus, or mailboxes

  • Plum DEV — where it wins

    • VoiceXML development with programmable call-flow logic
    • Speech, recording, transcription, SMS, and outbound calling support
    • CRM, ERP, database, REST API, and payment integrations

    Where it doesn't

    • No visual call-flow builder
    • Requires development skills and application code
    • Pricing is handled through contact sales
  • NCH IVM Telephone Answering Attendant8.4/10 · Paid

    A feature-rich on-premises IVR for businesses managing complex telephone workflows.

    Visit NCH SoftwareFull verdict →
  • Plum DEV8.2/10 · Pricing on request

    A developer-focused IVR platform with broad voice, messaging, and integration capabilities.

    Visit Plum DEVFull verdict →

More comparisons

All interactive voice response software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update