NCH IVM Telephone Answering Attendant

Paid#5 of 20 in Interactive Voice Response Software

NCH IVM Telephone Answering Attendant: A feature-rich on-premises IVR for businesses managing complex telephone workflows. Ranked #5 of 20 in Interactive Voice Response Software by our editors (8.4/10); pricing: Paid; best for mature on-premises IVR deployments.

8.4/10★★★★☆Editor score

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NCH IVM Telephone Answering Attendant8.4 Visit NCH Software

At a glance

• Editor score
  8.4 / 10
• Pricing
  Paid
• Best for
  Mature on-premises IVR deployments
• Free plan
  No
• Paid from
  $99 one-time
• Visual flow builder
  Yes
• Founded
  1993
• Facts checked
  20 Sep 2026

• Where it wins

  • Visual drag-and-drop IVR menus with custom call workflows
  • Supports voicemail, outbound calling, speech synthesis, and self-service
  • Offers APIs, SDK tools, plugins, and Windows/Linux deployment

• Where it doesn't

  • No free plan or AI features
  • Requires on-premises telephony setup and compatible connections
  • Some plans limit telephone lines, menus, or mailboxes

Our verdict on NCH IVM Telephone Answering Attendant

NCH IVM Telephone Answering Attendant is installed telephone-management software for small and medium businesses that need interactive voice response, voicemail, call transfer, caller ID logging, outbound calling, and telephone information services. It runs on Windows and Linux and supports connections through voice modems, telephony boards, SIP/VoIP services, or PBX systems. Its fit is strongest for organizations maintaining a mature on-premises telephone environment rather than teams seeking a browser-first or cloud-only IVR.

Pricing is structured around one-time licenses for several editions. Basic Answering Machine costs $99 for 1 telephone line, 1 OGM menu, and 1 mailbox, without outbound autodial calls. Small Business costs $139 and adds 2 telephone lines, 3 OGM menus, and 30 mailboxes, still without outbound autodial calls. Professional costs $540 and includes 4 telephone lines, 70 OGM menus, 30 mailboxes, and outbound calls. Small Interactive System and Enterprise add broader menu, mailbox, line, and outbound-calling capacity, while Professional Quarterly Plan provides ongoing Professional features and all upgrades. There is no free plan.

The standout strength is the breadth of its programmable call handling. Visual OGM setup, an offline call simulator, programmable key responses, text-to-speech, caller authentication, self-service data lookup, and speech recognition support detailed IVR flows. Database, internet, email, fax, and hardware plugins extend the system into operational workflows, with ODBC SQL, HTTP, SMTP, Axon IP PBX, and SIP/VoIP connections available. The web control panel, SDK, Windows API, and command-line controls also support custom automation. Choose IVM for configurable, installed IVR with extensive integration options; choose an alternative if you need cloud deployment, AI features, or a free starting tier.

Your product? Our editors can test NCH IVM Telephone Answering Attendant in depth and publish a review, labelled as paid · from $149/mo →

NCH IVM Telephone Answering Attendant pricing

All 6 NCH IVM Telephone Answering Attendant plans and prices →

NCH IVM Telephone Answering Attendant fact sheet

NCH IVM Telephone Answering Attendant integrations

NCH IVM Telephone Answering Attendant lists 5 integrations on its own site.

• Axon IP PBX
• SIP/VoIP services
• ODBC SQL databases
• HTTP/internet servers
• SMTP email

Alternatives to NCH IVM Telephone Answering Attendant

• NiCE Interactive Voice ResponseA broad cloud IVR suite for large contact centers with higher per-agent pricing.9.3
• 8x8 Intelligent IVRA visual, AI-powered IVR for automating routine inquiries and routing calls.9.0
• Twilio StudioA low-cost visual IVR builder with APIs, routing, and flow-based automation.8.8

See all NCH IVM Telephone Answering Attendant alternatives →

NCH IVM Telephone Answering Attendant vs the competition

• NCH IVM Telephone Answering Attendant vs NiCE Interactive Voice Response
• NCH IVM Telephone Answering Attendant vs 8x8 Intelligent IVR
• NCH IVM Telephone Answering Attendant vs Twilio Studio
• NCH IVM Telephone Answering Attendant vs Avaya Experience Platform
• NCH IVM Telephone Answering Attendant vs Ozonetel IVR System
• NCH IVM Telephone Answering Attendant vs Plum Fuse

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update