Oversai Service Quality Intelligence
Oversai Service Quality Intelligence: Multichannel QA, coaching signals, and customer insight with platform and usage charges. Ranked #34 of 60 in Customer Service QA Software by our editors (5.9/10); pricing: From $500/mo (annual); best for teams needing automated quality signals across channels.
At a glance
- Editor score5.9 / 10
- PricingFrom $500/mo (annual)
- Best forTeams needing automated quality signals across channels
- Free planNo
- Automated scoringYes
- Facts checked4 Oct 2026
Where it wins
- Scores calls, chats, tickets, emails, and AI-agent interactions automatically.
- Combines quality, compliance, risk, coaching, and customer sentiment signals.
- Lists 200 integrations across help desks and communication platforms.
Where it doesn't
- Platform access starts at $500 per month, billed annually.
- Usage credits are separate charges from platform access.
- Cloud deployment is the only listed deployment option.
Our verdict on Oversai Service Quality Intelligence
Oversai Service Quality Intelligence combines automated quality assurance, voice-of-customer analysis, and observability for customer support teams. It is aimed at support and contact-center operations seeking coverage across voice and digital channels rather than relying on manual interaction sampling. The product evaluates calls, chats, tickets, emails, and AI-agent interactions, then surfaces quality, compliance, process, and risk signals. It also analyzes sentiment, pain points, and recurring themes, while highlighting coaching opportunities for manager review.
Pricing is divided between platform access and usage credits, with all listed prices billed annually. Platform access is $500 per month and covers platform infrastructure, dashboards, integrations, and account setup. Credit packages are separate: Starter credits cost $499 per month, Growth credits $999, Scale credits $1,999, and Advanced credits $2,999. Their stated uses range from metered Oversai products to expanded usage across teams, channels, or workflows. This structure gives buyers a fixed platform fee plus a credit tier matched to consumption; teams should account for both charges when assessing fit.
The product lists 200 integrations, including Slack, Microsoft Teams, Gmail, Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, and Microsoft Dynamics. Its stated connections span help desks, ticketing systems, dialers, and communication platforms. That breadth suits organizations trying to consolidate QA signals across existing support channels, from small teams through enterprise. Oversai is a less natural fit for buyers seeking a free plan, a single fixed price inclusive of usage, or a non-cloud deployment: the offering is paid, credits are charged separately, and cloud is the listed deployment model. Teams with cross-channel QA and coaching needs should consider it; those prioritizing simple pricing or narrower tooling may prefer alternatives.
Oversai Service Quality Intelligence pricing
All 5 Oversai Service Quality Intelligence plans and prices →
Oversai Service Quality Intelligence fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Automated scoring | Yes |
| Automated sampling | Not verified |
| Custom scorecards | Not verified |
| Agent coaching | Yes |
| QA analytics | Yes |
| Interaction channels | Multichannel |
| Deployment | Cloud |
| Platforms | Web |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 200+ integrations: Slack, Microsoft Teams, Gmail, Salesforce, HubSpot, Microsoft Dynamics … See all → |
| Pricing | From $500/mo (annual) (source) |
| Website | oversai.com |
| Facts checked | 4 Oct 2026 |
Oversai Service Quality Intelligence integrations
Oversai Service Quality Intelligence lists 200+ integrations on its own site — the 12 named here are the ones its pages call out.
- Slack
- Microsoft Teams
- Gmail
- Salesforce
- HubSpot
- Microsoft Dynamics
- Zendesk
- Intercom
- Freshdesk
- Gorgias
- Kustomer
- Gladly
See all Oversai Service Quality Intelligence integrations →
Alternatives to Oversai Service Quality Intelligence
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Zoom Quality ManagementA Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.9.2
See all Oversai Service Quality Intelligence alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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