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Numa

Paid#23 of 32 in AI Voice Agents

Numa: Dealership-focused voice AI with DMS context, service booking and human escalation. Ranked #23 of 32 in AI Voice Agents by our editors (7.2/10); pricing: Pricing on request; best for automotive dealerships automating service calls.

7.2/10Editor score

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Numa7.2 Visit Numa

At a glance

Editor score
7.2 / 10
Pricing
Pricing on request
Best for
Automotive dealerships automating service calls
Human handoff
Yes
Facts checked
19 Sep 2026

Where it wins
- Uses real-time DMS and repair-order context when answering calls
- Books service appointments against live availability
- Combines call routing with human escalation and live transfer
Where it doesn't
- Pricing is available through sales rather than public plans
- Designed for dealerships rather than general-purpose voice workflows
- Current plan limits for languages and concurrent calls are not published

Our verdict on Numa

For dealerships handling a high volume of customer conversations, Numa brings voice answering together with messaging and service workflows. Its AI answers dealership calls using customer and repair-order context from connected DMS platforms. It can book service appointments against live availability, route calls by department and intent, and transfer callers to a person when needed. The smart inbox brings calls, texts, email and chat into one view, while a mobile app supports calls and messages. Numa is aimed at franchise dealerships and multi-rooftop groups, with service advisors, BDC teams and managers among its intended users.

Its dealership-system connections are central to the product’s fit: listed integrations include CDK, Reynolds & Reynolds, Tekion, Dealertrack, Xtime, DealerBuilt and PBS Systems. Beyond inbound calls, Numa supports outbound reactivation and declined-service follow-up campaigns, plus automated status updates, reminders and follow-up. Customer sentiment monitoring and heat-case alerts give teams another route to identify frustrated customers. These capabilities make it more than a call-answering tool, but the workflow emphasis remains automotive retail and especially service operations. Buyers seeking a broad voice agent for unrelated industries may find that focus a mismatch.

Numa uses a contact-sales pricing model, so dealerships need to speak with the vendor to evaluate cost. The published product details do not offer a public plan-by-plan comparison; buyers should discuss pricing and their expected call volume directly with sales. Numa is a strong fit for dealership teams that want DMS-aware answering, appointment booking, routing and follow-up in one system. It is less suitable for organizations that require transparent self-serve pricing or a general-purpose voice platform. Dealerships should also clarify supported language and concurrent-call limits during evaluation.

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Numa pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 19 Sep 2026.

See plans on numa.com

Numa fact sheet

Free plan	Not verified
Paid from	Not verified
Inbound calls	Yes
Outbound calls	Yes
Human handoff	Yes
Supported languages	Not verified
Concurrent calls	Not verified
Custom phone numbers	Yes
Deployment	Cloud
Platforms	Web
Integrations	7 integrations: CDK, Reynolds & Reynolds, Tekion, Dealertrack, Xtime, DealerBuilt …
Pricing	Pricing on request
Website	numa.com
Facts checked	19 Sep 2026

Numa integrations

Numa lists 7 integrations on its own site.

CDK
Reynolds & Reynolds
Tekion
Dealertrack
Xtime
DealerBuilt
PBS Systems

Alternatives to Numa

See all Numa alternatives →

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Featured on iTechGuides

Numa is listed in our AI Voice Agents directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update