Netigate
Netigate: A survey-led platform combining feedback collection, analysis, and AI summaries. Ranked #14 of 29 in Voice of Customer Software by our editors (7.8/10); pricing: Pricing on request; best for teams needing straightforward survey feedback analysis.
At a glance
- Editor score7.8 / 10
- PricingPricing on request
- Best forTeams needing straightforward survey feedback analysis
- Free planNo
- Feedback sourcesSurveys, online reviews, social media comments, customer conversations, email, WhatsApp, Slack, Teams, Outlook
- Founded2005 · Stockholm, Sweden
- Facts checked23 Sep 2026
Where it wins
- Collects feedback through surveys, email, SMS, and web or app widgets
- Adds topic modeling, sentiment analysis, and AI-generated summaries
- Feedback API supports sending, retrieving, updating, and tagging feedback
Where it doesn't
- Pricing requires a sales conversation rather than a published amount
- Does not provide closed-loop workflows for acting on feedback
- Advanced analysis is concentrated in the Insights packages
Our verdict on Netigate
Netigate is a SaaS experience-management platform for organizations collecting and analyzing customer and employee feedback. It supports survey creation and customization, recurring distribution, email and SMS delivery, website and mobile-app widgets, dashboards, open-text analysis, and API-based data exchange. The product is suited to customer experience, employee experience, digital experience, and market research teams that want one system for gathering responses and turning them into structured findings.
Pricing is handled through a contact-sales model, with the published package structure divided into Surveys, Results, Light Insights, and Insights. Surveys covers survey creation and distribution, survey logic, and custom domains. Results adds custom graphs, metric analysis, and dashboard management. Light Insights introduces open-text translations plus AI summaries and insights, while Insights adds topic modeling, topic customization, sentiment analysis, and Ask AI. This structure lets teams align capabilities with their preferred level of reporting and text analysis, but requires a sales conversation to determine the commercial arrangement.
The standout capability is the progression from raw survey comments to organized analysis. Netigate can summarize feedback with AI, identify themes through topic modeling, and classify open-text comments with sentiment analysis. Its feedback API also supports sending, retrieving, updating, and tagging feedback, giving technical teams a way to exchange feedback data with other systems. Choose Netigate when survey-based collection, recurring outreach, and structured feedback analysis are the priority. Teams seeking closed-loop workflows for managing follow-up actions should consider a product designed around those processes instead.
Questions about Netigate
What does Netigate run on? Web. It runs in the cloud.
What does Netigate integrate with? 6 integrations, including Salesforce, Zendesk, Intercom, Slack and Google Chat.
Who is Netigate built for? Small businesses, mid-market companies and enterprises (our editorial estimate).
Your product? Our editors can test Netigate in depth and publish a review, labelled as paid · from $149/mo →
Netigate pricing
Netigate fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Feedback sources | Surveys, online reviews, social media comments, customer conversations, email, WhatsApp, Slack, Teams, Outlook |
| Sentiment analysis | Yes |
| AI insight summaries | Yes |
| Closed-loop workflows | Not verified |
| Response limit | Not verified |
| API access | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, ISO 27001 |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Salesforce, Zendesk, Intercom, Slack, Google Chat, Microsoft Teams |
| Pricing | Pricing on request |
| Website | netigate.net |
| Facts checked | 23 Sep 2026 |
Netigate integrations
Netigate lists 6 integrations on its own site.
- Salesforce
- Zendesk
- Intercom
- Slack
- Google Chat
- Microsoft Teams
Alternatives to Netigate
- QualtricsA deep survey and analysis platform with a useful free starting point and costly scale-up.9.2
- UserVoiceA broad feedback and product-planning system for teams connecting customer insight to roadmaps.9.0
- AlchemerA flexible survey platform with strong logic, branding, reporting, and API workflows.8.9
See all Netigate alternatives →
Also Ranked In
Netigate is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026
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