Lucidya
Lucidya: A broad CX suite for teams unifying social listening, service, profiles, and feedback. Ranked #19 of 34 in Customer Experience Management Software by our editors (7.7/10); pricing: Paid; best for omnichannel CX and social-listening teams.
At a glance
- Editor score7.7 / 10
- PricingPaid
- Best forOmnichannel CX and social-listening teams
- Free planNo
- Paid from$125/seat/mo
- Journey mappingYes
- Founded2016 · Riyadh, Saudi Arabia
- Facts checked20 Sep 2026
Where it wins
- Monitors social media, news, blogs, forums, and public reviews
- Unifies social, messaging, email, chat, and voice conversations
- Combines profiles, sentiment, surveys, ticketing, and AI-agent automation
Where it doesn't
- Growth starts at $125 per seat per month
- No permanent free plan is offered
- Its broad feature set may exceed narrow CX requirements
Our verdict on Lucidya
Lucidya is an AI-native customer experience management platform for enterprises, governments, and SMEs. It brings social listening, media monitoring, omnichannel service, unified customer profiles, surveys, ticketing, sentiment analysis, and AI-powered case resolution into one environment. Teams can monitor social media, news, blogs, forums, and public review platforms; manage conversations across social media, WhatsApp, email, live chat, and voice; and use customer, behavioral, demographic, and sentiment data to support engagement and resolution. Its Arabic-native language processing is a notable fit for organizations serving Arabic-speaking audiences.
Pricing is structured around monthly per-seat plans. Growth costs $125 per seat per month and includes Unified Inbox, Ticketing, Workflows, Survey, Social Publishing, and Profiles (CDP). Enterprise costs $250 per seat per month and lists the same highlights. There is no permanent free plan, so Lucidya is positioned for teams prepared to budget for a paid CX system rather than for small-scale experimentation. Other Lucidya modules may use custom quotes, while the listed OmniServe plans provide a clear entry point for core engagement and resolution workflows.
Integration breadth is a major part of the platform’s fit. Lucidya supports API and web access, webhooks, CRM, helpdesk, contact-center, and business-intelligence connections, including Salesforce, HubSpot, Microsoft Dynamics, Zendesk, Freshdesk, ServiceNow, Genesys, Avaya, Tableau, and Power BI. Its workflows, ticket assignment and tracking, SLA analytics, surveys with conditional logic, open-text theme analysis, and escalation from AI agents to human agents support closed-loop customer programs. Choose Lucidya when social intelligence and omnichannel service need to share profiles and operational workflows. A narrower tool may suit teams that need only surveys, ticketing, or social monitoring.
Your product? Our editors can test Lucidya in depth and publish a review, labelled as paid · from $149/mo →
Lucidya pricing
All 2 Lucidya plans and prices →
Lucidya fact sheet
| Free plan | No |
|---|---|
| Paid from | $125/seat/mo |
| Journey mapping | Yes |
| Feedback channels | Omnichannel |
| Text analytics | Yes |
| Closed-loop actions | Yes |
| Experience programs | Customer |
| Supported languages | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA |
| Support | Email, Live chat, Phone, Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 30+ integrations: Salesforce, HubSpot, Microsoft Dynamics, Zendesk, Freshdesk, ServiceNow … |
| Pricing | Paid (source) |
| Website | lucidya.com |
| Facts checked | 20 Sep 2026 |
Lucidya integrations
Lucidya lists 30+ integrations on its own site — the 10 named here are the ones its pages call out.
- Salesforce
- HubSpot
- Microsoft Dynamics
- Zendesk
- Freshdesk
- ServiceNow
- Genesys
- Avaya
- Tableau
- Power BI
Alternatives to Lucidya
- Verint Experience ManagementA broad enterprise CX suite spanning feedback, journey analytics, AI, and closed-loop action.9.2
- Sprinklr Unified-CXM PlatformEnterprise CX management for coordinating omnichannel journeys, feedback, analytics, and action.9.1
- Webex Experience ManagementA broad customer experience suite for Cisco-centered feedback and journey programs.9.0
See all Lucidya alternatives →
Also Ranked In
Lucidya is ranked in 6 of our directories.
Used Lucidya? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Lucidya for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Lucidya is listed in our Customer Experience Management Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/lucidya/"><img src="https://www.itechguides.com/best/badge/lucidya.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update