LimeChat
LimeChat: A broad ecommerce support suite with automation, live handoff, and contact-sales pricing. Ranked #61 of 94 in Live Chat Software by our editors (4.2/10); pricing: Pricing on request; best for ecommerce support automation teams.
At a glance
- Editor score4.2 / 10
- PricingPricing on request
- Best forEcommerce support automation teams
- Paid from£249/mo
- Website chatbotYes
- Facts checked23 Sep 2026
Where it wins
- AI agents support both chat and voice interactions
- Ecommerce workflows cover orders, returns, refunds, and cancellations
- Omnichannel support includes WhatsApp, CRM, helpdesk, and live handoff
Where it doesn't
- Pricing requires contacting sales
- Public platform details are limited
- Its broad feature set may exceed narrower support needs
Our verdict on LimeChat
LimeChat is a conversational commerce and customer-support platform for ecommerce brands and enterprises. It combines AI chatbots for support queries with AI agents for chat and voice, live-agent handoff, WhatsApp campaigns, omnichannel CRM, and a support helpdesk. Its workflows address lead qualification, order tracking, returns, refunds, cancellations, complaints, and abandoned checkout recovery, making it suited to teams that want customer service and commerce interactions in one system.
The product’s main strength is its ecommerce focus. Integrations span BigCommerce, WooCommerce, Magento, Dukaan, payment and checkout systems, logistics, marketing, customer service, CRM, and calling services. Teams can build customer journeys and segments, automate two-way WhatsApp broadcasts, and connect support activity with commerce workflows. Agent Copilot adds summaries and response assistance, while conversational analytics covers support efficiency, bot performance, and CSAT reporting. These capabilities fit brands managing multiple customer touchpoints rather than a single live-chat inbox.
LimeChat uses a contact-sales pricing model, so the buying process is oriented toward a tailored commercial discussion rather than a self-serve plan choice. Custom workflows and integrations can help organizations with specific operational requirements, but buyers should evaluate the platform scope against their support model and existing systems. Ecommerce teams seeking chat and voice automation, live escalation, WhatsApp engagement, and order-related workflows should consider LimeChat. Organizations that need a narrowly focused chat widget or straightforward self-serve pricing may prefer a simpler alternative.
Your product? Our editors can test LimeChat in depth and publish a review, labelled as paid · from $149/mo →
LimeChat pricing
All 3 LimeChat plans and prices →
LimeChat fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | £249/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Not verified |
| Chat channels | Omnichannel |
| Included agent seats | Not verified |
| Listed integrations | Not verified |
| Compliance & security | SOC 2 |
| Support | Docs · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 2 integrations: Shopify, WooCommerce See all → |
| Pricing | Pricing on request (source) |
| Website | limechat.ai |
| Facts checked | 23 Sep 2026 |
LimeChat integrations
LimeChat lists 2 integrations on its own site.
- Shopify
- WooCommerce
See all LimeChat integrations →
Alternatives to LimeChat
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
See all LimeChat alternatives →
More options
Also Ranked In
LimeChat is ranked in 4 of our directories.
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Featured on iTechGuides
LimeChat is listed in our Live Chat Software directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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