KUKUI review
A service-focused CRM combining customer follow-up, marketing, scheduling, and reviews.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
KUKUI is a cloud and mobile CRM and marketing platform for auto repair shops, tire shops, quick lubes, collision repair businesses, and multi-location automotive operators. It brings together customer records, sales-pipeline tracking, phone and lead analytics, follow-up campaigns, email and SMS communication, online appointment scheduling, vehicle service history, review management, and marketing analytics. Its audience is automotive service businesses that want customer relationship and marketing functions in one system, with support for web, iOS, and Android.
KUKUI’s plan structure is straightforward. Pro includes a branded website, CRM modules for leads, customers, follow-up, specials, calendar, and reports, plus email templates, POS/SMS integration, and Live Scheduler. Pro+ includes everything in Pro, then adds Text Marketing and Digital Ads Management. The contact-sales model may suit businesses that want a tailored discussion around their operation, while teams comparing self-serve software may prefer a product with publicly displayed plan pricing. Support is available through email, chat, and phone.
The platform’s strongest fit is service-oriented marketing connected to operational context. My Garage supports vehicle service history and recommendations, while automated review requests, AI review response automation, Google Reviews, Yelp Reviews, and Facebook Reviews address reputation management. Integrations include POS systems, shop management systems, NAPA TRACS, Shopmonkey, Protractor, and Tekmetric. KUKUI is a sensible choice for service businesses prioritizing follow-up, appointments, reviews, and campaign tracking. Businesses seeking dealership-specific workflows or a wider dealer-management ecosystem should compare alternatives focused on those needs.
KUKUI pros and cons
- Where it wins
- Connects customer data, pipeline tracking, follow-up, and service history
- Combines email, SMS, reviews, scheduling, and marketing analytics
- Supports POS and shop-management integrations plus mobile access
- Where it doesn't
- Pricing uses a contact-sales model
- Integrations center on service and POS systems rather than dealership workflows
- Advanced text marketing and digital ads require the Pro+ plan
KUKUI fact sheet, pricing and score →
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