InvGate Service Desk review
A capable problem-management platform with strong integrations and a high entry price.
Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026
InvGate Service Desk is an IT service management and enterprise service management platform for mid-market and enterprise organizations. It combines ticket management, a self-service portal, knowledge management, workflow automation, reporting, integrations, and AI-assisted service operations. For problem management teams, its core capabilities include problem identification and lifecycle management, root-cause analysis, workaround documentation, known-error management, incident linking, and permanent-fix tracking. Teams can access it through cloud or self-hosted deployment, with web and API support.
Pricing is annual. Starter costs $1,499 per year for 5 agents and includes unlimited end-users and approvers, SSO integration, and AI Hub. Pro costs $500 per agent per year for 5–50 agents and adds the no-code workflow builder, AI Service Agent, Microsoft Teams, and WhatsApp. Enterprise includes concurrent seats, on-premise hosting, multiple SAML support, and any number of agents. A 30-day trial is available without a credit card, but there is no free plan. The structure suits organizations that need formal service operations and can budget for a paid platform from the outset.
Its strongest fit is recurring-problem work supported by a wider service desk ecosystem. AI-powered recurring-problem detection complements incident linking, root-cause analysis, workaround records, known-error and knowledge-base management, dashboards, reporting, and analytics. Integrations include Microsoft Teams, Microsoft Intune, Office 365, OpenAI, Slack, Google Suite, Salesforce, Outlook, Zapier, Jira, Okta, SAP, FileWave, and WhatsApp, giving teams several routes into existing workflows. Choose InvGate Service Desk if structured problem lifecycles, AI assistance, and deployment flexibility matter. Consider another option if you need a free plan, a lower-cost entry point, or a smaller team than the paid tiers target.
Questions about InvGate Service Desk
Does InvGate Service Desk have a free plan? No free plan is listed; paid plans start at $500/user/yr (Pro).
How much does InvGate Service Desk cost? InvGate Service Desk lists 2 paid plans; the lowest is Pro at $500/user/yr.
Is there a free trial of InvGate Service Desk? Yes: a 30-day free trial; no card is needed.
What does InvGate Service Desk run on? Web. It runs in the cloud and self-hosted.
What does InvGate Service Desk integrate with? 19 integrations, including Microsoft Teams, Microsoft Intune, Microsoft Ecosystem, FileWave and Office 365.
Who is InvGate Service Desk built for? Mid-market companies and enterprises (our editorial estimate).
InvGate Service Desk pros and cons
- Where it wins
- Links incidents to problem records and tracks corrective resolutions
- Documents root causes, workarounds, known errors, and knowledge
- Connects with Microsoft, Slack, Jira, Salesforce, SAP, and Zapier
- Where it doesn't
- No free plan is available
- Starter is limited to 5 agents
- Pro pricing scales at $500 per agent per year
InvGate Service Desk fact sheet, pricing and score →
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