IncidentRelay
IncidentRelay: Flexible routing and escalation for teams that want to run on-call operations in-house. Ranked #11 of 25 in On-Call Scheduling Software by our editors (8.1/10); pricing: Open source; best for infrastructure teams wanting flexible self-hosted routing.
At a glance
- Editor score8.1 / 10
- PricingOpen source
- Best forInfrastructure teams wanting flexible self-hosted routing
- Paid fromNone
- Escalation policiesYes
- Facts checked20 Sep 2026
Where it wins
- Layered rotations support restrictions, overrides and handoff times
- Escalation policies include ordered rules, delays and repeat counts
- Integrates with monitoring tools, chat, calendars, APIs and Terraform
Where it doesn't
- Customer-managed deployment adds infrastructure and maintenance responsibility
- Use is subject to the Elastic License 2.0
- No AI features are included
Our verdict on IncidentRelay
IncidentRelay is a self-hosted on-call scheduling, alert routing, escalation and incident response platform from Roxy-WI. It is designed for SRE, DevOps, infrastructure and operations teams that need to receive monitoring alerts, determine on-call ownership and notify the right people across multiple channels. Its scheduling model includes layered rotations, restrictions, overrides, historical schedules and shift handoff times. Teams can also acknowledge, resolve, silence and shelve alerts while retaining incident context.
The product fits teams with a varied monitoring and communications environment. It integrates with Prometheus Alertmanager, AWS SNS and CloudWatch, Grafana Alerting, Zabbix, Sentry, LibreNMS, RMON and generic webhooks. Notifications can reach chat, email, webhooks, voice providers and browser push, with Slack, Mattermost and Telegram among the listed channels. CalDAV and ICS feeds connect on-call calendars to external calendar clients. OpenAPI endpoints and Terraform-based automation support programmatic administration and infrastructure workflows.
Deployment is a central consideration: IncidentRelay runs in the customer’s infrastructure through Docker Compose, Kubernetes, RPM packages or systemd. That gives infrastructure teams control over deployment and routing, but also places operational responsibility with the customer. The published project description positions it as open-source, while the repository is described as source-available under the Elastic License 2.0. IncidentRelay is a strong fit for organizations that want detailed, automatable on-call logic without moving scheduling and alert handling outside their environment. Teams seeking a managed service, mobile-first workflow or built-in AI features should choose an alternative.
IncidentRelay pricing
IncidentRelay fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | None |
| Rotation scheduling | Yes |
| Escalation policies | Yes |
| Handoff tools | Not verified |
| Notification channels | Multichannel |
| Calendar sync | Yes |
| Mobile app | Not verified |
| Deployment | Self-hosted |
| Platforms | Web, Linux |
| Support | Email, Live chat, Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 14 integrations: Prometheus Alertmanager, AWS SNS and CloudWatch, Grafana Alerting, Zabbix, Sentry, LibreNMS … |
| Pricing | Open source |
| Website | incidentrelay.io |
| Facts checked | 20 Sep 2026 |
IncidentRelay integrations
IncidentRelay lists 14 integrations on its own site.
- Prometheus Alertmanager
- AWS SNS and CloudWatch
- Grafana Alerting
- Zabbix
- Sentry
- LibreNMS
- RMON
- generic webhooks
- Slack
- Mattermost
- Telegram
- voice providers
- Terraform
Alternatives to IncidentRelay
- PagerDutyA broad incident operations suite for teams that need scheduling, response, and review workflows.9.4
- OpsgenieA feature-rich on-call platform with a free plan, but a stated 2027 end of support.9.1
- All QuietBroad on-call coverage and incident tooling at a low paid starting price.9.0
See all IncidentRelay alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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