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IBM On Call Manager

Paid#23 of 29 in On-Call Management Software

IBM On Call Manager: A broad incident command platform for enterprises managing complex on-call operations. Ranked #23 of 29 in On-Call Management Software by our editors (7.0/10); pricing: Pricing on request; best for enterprises wanting integrated incident command.

7.0/10Editor score

Visit IBM

IBM On Call Manager7.0 Visit IBM

At a glance

Editor score
7.0 / 10
Pricing
Pricing on request
Best for
Enterprises wanting integrated incident command
Mobile apps
Yes
Facts checked
20 Sep 2026

Where it wins
- Time-zone-aware schedules with custom shift patterns and overrides
- Event correlation, deduplication, prioritization and multichannel alerts
- Incident Command Center with escalation, roles, tasks and timelines
Where it doesn't
- Pricing requires contacting IBM rather than selecting a published plan
- The broad feature set may exceed the needs of simple scheduling teams
- Major-incident coordination is centered on an enterprise-oriented workflow

Our verdict on IBM On Call Manager

IBM On Call Manager is a cloud-based incident management and on-call operations platform for SRE, DevOps, helpdesk and IT operations teams. It combines schedule management, event handling, notifications, escalation and incident reporting in one product. Teams can create custom shift patterns, manage time-zone-aware rotations and coordinate incidents from web, iOS, Android and API interfaces. Its Incident Command Center is designed for major incidents, with role and task assignment, stakeholder communication, documented timelines and root-cause analysis.

For operational coverage, the product links event correlation, deduplication, suppression and prioritization with escalation policies for unattended incidents. Notifications can use email, live routing, mobile push, Slack, SMS and voice. Schedule overrides support changes to planned coverage, while mobile incident management extends response workflows to Android and iOS. These capabilities make IBM On Call Manager a fit for organizations that need more than alert delivery and want scheduling, routing and incident command connected.

Its ecosystem includes pre-built integrations for Instana, Jira, Salesforce, ServiceNow, Slack and Microsoft Teams, alongside extensible REST APIs. That combination suits teams connecting monitoring, IT service management, collaboration and business systems. IBM directs prospective customers to contact sales for pricing, so the buying process is oriented toward a direct vendor conversation rather than self-selected public plans. Choose IBM On Call Manager if integrated incident command, enterprise connections and multi-channel escalation are priorities; simpler teams focused mainly on basic schedules and alerts may prefer a narrower tool.

Your product? Our editors can test IBM On Call Manager in depth and publish a review, labelled as paid · from $149/mo →

IBM On Call Manager pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 20 Sep 2026.

See plans on ibm.com

IBM On Call Manager fact sheet

Free plan	Not verified
Paid from	Not verified
Rotation types	Not verified
Escalation steps	Not verified
Schedule overrides	Yes
On-call handoffs	Not verified
Mobile apps	Yes
Alert channels	Not verified
Deployment	Cloud, Mobile
Platforms	Web, iOS, Android
Compliance & security	GDPR, SSO/SAML
Support	Email, Community
Built for	Mid-market, Enterprise (editorial estimate)
Integrations	30+ integrations: Instana, Jira, Salesforce, ServiceNow, Slack, Microsoft Teams
Pricing	Pricing on request
Website	ibm.com
Facts checked	20 Sep 2026

IBM On Call Manager integrations

IBM On Call Manager lists 30+ integrations on its own site — the 6 named here are the ones its pages call out.

Instana
Jira
Salesforce
ServiceNow
Slack
Microsoft Teams

Alternatives to IBM On Call Manager

See all IBM On Call Manager alternatives →

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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used IBM On Call Manager for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

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Featured on iTechGuides

IBM On Call Manager is listed in our On-Call Management Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update