HelpOnClick
HelpOnClick: A mature website-chat suite with monitoring, chatbot support, and broad integrations. Ranked #37 of 94 in Live Chat Software by our editors (5.5/10); pricing: 30-day trial; best for mature teams needing classic website chat.
At a glance
- Editor score5.5 / 10
- Pricing30-day trial
- Best forMature teams needing classic website chat
- Free planNo
- Website chatbotYes
- Founded2012 · Plano, Texas, United States
- Facts checked19 Sep 2026
Where it wins
- Real-time visitor monitoring with manual and automated invitations
- Chat transfers, simultaneous chats, searchable archives, and reporting
- Integrations across CMS, CRM, e-commerce, analytics, and social tools
Where it doesn't
- No time-unlimited free plan
- Free trial is limited to 100 chats, one operator, and one website
- Silver limits history to 90 days and includes no Virtual Agent
Our verdict on HelpOnClick
HelpOnClick is website live-chat software for businesses and organizations that communicate with site visitors. Its customizable widget supports live operator conversations, canned messages, multiple simultaneous chats, transfers between operators, searchable chat archives, visitor monitoring, reporting, and a Virtual Agent chatbot. The service can be installed with copy-and-paste code and accessed through web, Windows, macOS, iOS, and Android applications. It suits teams that want classic website chat with both agent-led support and automated assistance.
The plan structure scales mainly by chat volume, operator and department capacity, website coverage, history retention, and Virtual Agent access. The 30-day Free trial includes 100 chats per month, one operator, one department, one website, 30 days of chat history, and no Virtual Agent. Silver raises the allowance to 300 chats per month, adds unlimited operators, and supports three departments while retaining one website and 90 days of history. Gold adds unlimited chats, unlimited departments, five websites, lifetime history, and an included Virtual Agent. Platinum keeps those higher allowances while expanding coverage to 10 websites. Teams should compare their site count and archive-retention needs before choosing a tier.
Integration breadth is a notable fit factor. HelpOnClick lists connections for WordPress, Joomla, Drupal, Kentico, LightCMS, Wix, Infusionsoft, Highrise, Salesforce, Magento, Zen Cart, osCommerce, PrestaShop, Shopify, and OpenCart, alongside social media and Google Analytics integrations. That makes it more suitable for organizations managing established websites, stores, and customer systems than for teams seeking a narrowly focused chat widget. Choose HelpOnClick for visitor tracking, operator workflows, chatbot support, and cross-platform access. Consider another option if a time-unlimited free plan or a simpler low-capacity setup is the priority.
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HelpOnClick pricing
All 4 HelpOnClick plans and prices →
HelpOnClick fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Website+messaging |
| Included agent seats | 1 agents |
| Listed integrations | 25 apps |
| Free trial | 30 days |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Integrations | 20 integrations: WordPress, Joomla, Drupal, Kentico, LightCMS, Wix … |
| Pricing | 30-day trial (source) |
| Website | helponclick.com |
| Facts checked | 19 Sep 2026 |
HelpOnClick integrations
HelpOnClick lists 20 integrations on its own site.
- WordPress
- Joomla
- Drupal
- Kentico
- LightCMS
- Wix
- Infusionsoft
- Highrise
- Salesforce
- Magento
- Zen Cart
- osCommerce
- PrestaShop
- Shopify
- OpenCart
- HelpOnClick Help Desk
- Zendesk
- Desk.com
- Freshdesk
- Zoho Support
Alternatives to HelpOnClick
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
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Featured on iTechGuides
HelpOnClick is listed in our Live Chat Software directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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