Hello Customer
Hello Customer: A broad web-based VoC platform combining AI analysis, dashboards, and closed-loop workflows. Ranked #8 of 29 in Voice of Customer Software by our editors (8.4/10); pricing: Pricing on request; best for broad, AI-driven voice-of-customer programs.
At a glance
- Editor score8.4 / 10
- PricingPricing on request
- Best forBroad, AI-driven voice-of-customer programs
- Free planNo
- Feedback sourcesSurveys, public reviews, support tickets, live chats, emails, call transcripts, in-app feedback
- Founded2015 · Ghent, Belgium
- Facts checked23 Sep 2026
Where it wins
- Collects surveys, reviews, support, chat, email, call, and app feedback
- AI analyzes topics, sentiment, summaries, queries, and key drivers
- Connects CRM, helpdesk, automation, API, and data platforms
Where it doesn't
- Available as a web platform
- AI topic categorization goes up to five levels deep
- Broad workflow coverage may require careful program configuration
Our verdict on Hello Customer
Hello Customer is a European Voice of Customer platform for CX, operations, and leadership teams. It brings surveys, public reviews, support tickets, chats, emails, call transcripts, in-app feedback, CRM data, and app-store reviews into one system. Survey tools support NPS, CSAT, CES, custom scales, matrix questions, branching logic, and open text. Feedback can be collected through email, links, QR codes, embedded widgets, reviews, calls, chats, and support channels, making the product a fit for organizations running feedback programs across several customer touchpoints.
Its standout capability is the ISAAC AI engine. Hello Customer can categorize topics up to five levels deep, apply sentiment to each detected topic, generate summaries, and answer natural-language feedback queries. Key Driver Analysis ranks themes by their impact on scores, while dashboards cover NPS, CSAT, CES, trends, distributions, and team rankings. This gives teams a way to move from raw comments to recurring themes, score drivers, and prioritized follow-up. The web platform is best suited to teams that need both structured survey reporting and analysis of unstructured customer language.
The platform also focuses on operational follow-through. Alerts, suggested actions, automated close-the-loop workflows, and follow-up tasks can connect feedback analysis with ongoing customer response processes. Integrations include Salesforce, survey platforms, review services, App Store, Google Play, Facebook, API, webhooks, file uploads, FTP, Zapier, Make, and Snowflake. CRM and helpdesk synchronization supports broader customer-data workflows. Hello Customer should appeal to organizations seeking wide feedback-source coverage and AI-supported action planning; teams wanting a narrowly focused survey tool or a non-web platform should consider a different fit.
Your product? Our editors can test Hello Customer in depth and publish a review, labelled as paid · from $149/mo →
Hello Customer pricing
Hello Customer fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Feedback sources | Surveys, public reviews, support tickets, live chats, emails, call transcripts, in-app feedback |
| Sentiment analysis | Yes |
| AI insight summaries | Yes |
| Closed-loop workflows | Yes |
| Response limit | Not verified |
| API access | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | ISO 27001, GDPR |
| Support | Email, Phone |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 37+ integrations: Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Google Reviews … See all → |
| Pricing | Pricing on request |
| Website | hellocustomer.com |
| Facts checked | 23 Sep 2026 |
Hello Customer integrations
Hello Customer lists 37+ integrations on its own site — the 14 named here are the ones its pages call out.
- Salesforce
- HubSpot
- Zendesk
- Freshdesk
- Intercom
- Google Reviews
- Trustpilot
- SurveyMonkey
- Typeform
- Slack
- Microsoft Teams
- Zapier
- Make
- Snowflake
See all Hello Customer integrations →
Alternatives to Hello Customer
- QualtricsA deep survey and analysis platform with a useful free starting point and costly scale-up.9.2
- UserVoiceA broad feedback and product-planning system for teams connecting customer insight to roadmaps.9.0
- AlchemerA flexible survey platform with strong logic, branding, reporting, and API workflows.8.9
See all Hello Customer alternatives →
Hello Customer vs the competition
- Hello Customer vs Qualtrics
- Hello Customer vs UserVoice
- Hello Customer vs Alchemer
- Hello Customer vs QuestionPro
- Hello Customer vs NiCE Feedback Management
- Hello Customer vs Verint Voice of the Customer
Compare Hello Customer with any tool side by side →
Also Ranked In
Hello Customer is ranked in 2 of our directories.
Used Hello Customer? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Hello Customer for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Hello Customer is listed in our Voice of Customer Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/hello-customer/"><img src="https://www.itechguides.com/best/badge/hello-customer.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update