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HAIP review

#15 of 27 in Hospitality CRM Software

A low-cost, AI-enabled hospitality CRM with modular communication and operations tools.

7.7/10Editor score
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HAIP7.7 Visit HAIP

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

HAIP is a hospitality CRM and operations platform for hotels, resorts, villa operators and travel businesses. It brings WhatsApp, Instagram, OTA messages, web chat and voice calls into one workspace, with guest profiles covering stay, inquiry, conversation, revenue and preference history. Its audience is properties that want guest communications, booking operations, team collaboration and AI assistance in one system, including multi-property operators in India.

Pricing is modular and billed monthly per property. Instagram DM costs INR 99 and includes an Instagram inbox, guest auto-linking and conversation history. CRM & Leads360 costs INR 149 with guest profiles, an inquiry pipeline, internal notes and source attribution. WhatsApp is INR 199 and adds a unified inbox, templates, campaigns, subscriber management and automations. IVR & Calls costs INR 299 with call capture, recording storage, missed-call detection, agent forwarding and call logs. AI Automations costs INR 99, while AI Reports costs INR 149 and AI Insights & Analytics costs INR 199. AI Concierge costs INR 249 and supports AI-drafted WhatsApp replies, brand voice, human approval and autonomous mode. A 14-day free trial is available, but there is no free plan.

The product’s breadth is its main differentiator. Alongside communications, HAIP includes reservation, check-in and housekeeping workflows, automated welcome messages, reminders, ID collection and review requests. Voice calls can be transcribed, summarized and scored; dashboards cover conversion, agent performance, revenue intelligence and direct versus OTA mix. Integrations include WhatsApp, Instagram, Airbnb, Booking.com, Google, RentalWise, Razorpay, Stripe, email, calendar and CRM tools. Properties seeking a broad, AI-assisted communications and operations workspace should consider HAIP. Those needing a mobile app or a single all-inclusive subscription may prefer an alternative.

HAIP pros and cons

  • Where it wins
    • Unified inbox covers WhatsApp, Instagram, OTAs and web chat
    • AI replies, automations, call tools and operational workflows
    • Analytics track occupancy, ADR, channel mix and guest satisfaction
  • Where it doesn't
    • Web-only access limits use outside a browser
    • Modular plans can require multiple subscriptions for broader coverage
    • No free plan is available

HAIP fact sheet, pricing and score →

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