Graytel CloudVoice PBX
Graytel CloudVoice PBX: An inexpensive cloud PBX for small teams that need core calling features. Ranked #128 of 166 in Business Phone Systems by our editors (3.0/10); pricing: Paid; best for small businesses needing basic cloud voice.
At a glance
- Editor score3.0 / 10
- PricingPaid
- Best forSmall businesses needing basic cloud voice
- Free planNo
- Paid from£4/user/mo
- Business numbersLocal
- Facts checked22 Sep 2026
Where it wins
- £4 per user monthly includes core PBX calling features
- Supports iOS, Android, Windows, Mac, and Linux apps
- Handles multi-site and home working with advanced routing
Where it doesn't
- No AI features
- No integrations are listed
- Business numbers are verified as local only
Our verdict on Graytel CloudVoice PBX
Graytel CloudVoice PBX is a cloud-based VoIP phone system for businesses that need configurable telephony without new phone-line hardware. It is aimed at organizations with 1 to 50 users, with support for small and mid-market teams, remote workers, and multi-site operations. Core functions include voicemail and voicemail-to-email, call forwarding and routing, ring groups, time-of-day routing, IVR call menus, call queuing, call recording, audio conferencing, and presence indication through BLF.
The published plan is Cloud Voice lite at £4 per user per month, billed monthly. It includes voicemail, call forwarding and routing, IVR call menus, call queuing, call recording, and applications for iOS, Android, Windows, Mac, and Linux. The wider feature set also includes conferencing, ring groups, time-based routing, voicemail-to-email, presence indicators, and multi-site and home working. For a small business, this puts the main PBX building blocks in a single low-cost monthly tier rather than separating basic routing and collaboration features across several plans.
Its platform coverage suits teams that split work between browsers, desktop computers, and mobile devices, while email and chat are the listed support channels. The trade-off is a focused telephony offering: AI features are not included, integrations are not listed, and the verified business-number option is local. Graytel CloudVoice PBX therefore fits small businesses that prioritize inexpensive voice calling, menus, queues, recording, and flexible routing. Organizations seeking AI-assisted calling, connected business applications, or broader number options should consider a different system.
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Graytel CloudVoice PBX pricing
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Graytel CloudVoice PBX fact sheet
| Free plan | No |
|---|---|
| Paid from | £4/user/mo |
| Included users | Not verified |
| Business numbers | Local |
| Auto attendant | Yes |
| Call routing | Advanced |
| Voicemail transcription | Not verified |
| Desktop and mobile apps | Yes |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, Linux, iOS, Android |
| Support | Email, Live chat |
| Built for | Small business, Mid-market (editorial estimate) |
| Pricing | Paid (source) |
| Website | graytel.co.uk |
| Facts checked | 22 Sep 2026 |
Alternatives to Graytel CloudVoice PBX
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- NextivaA broad business phone platform for teams that need calling, messaging, routing, and analytics.8.8
- Dialpad ConnectA unified business phone system with AI transcription, summaries, routing, and meetings.8.7
See all Graytel CloudVoice PBX alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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