Graytel CloudVoice PBX review
An inexpensive cloud PBX for small teams that need core calling features.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Graytel CloudVoice PBX is a cloud-based VoIP phone system for businesses that need configurable telephony without new phone-line hardware. It is aimed at organizations with 1 to 50 users, with support for small and mid-market teams, remote workers, and multi-site operations. Core functions include voicemail and voicemail-to-email, call forwarding and routing, ring groups, time-of-day routing, IVR call menus, call queuing, call recording, audio conferencing, and presence indication through BLF.
The published plan is Cloud Voice lite at £4 per user per month, billed monthly. It includes voicemail, call forwarding and routing, IVR call menus, call queuing, call recording, and applications for iOS, Android, Windows, Mac, and Linux. The wider feature set also includes conferencing, ring groups, time-based routing, voicemail-to-email, presence indicators, and multi-site and home working. For a small business, this puts the main PBX building blocks in a single low-cost monthly tier rather than separating basic routing and collaboration features across several plans.
Its platform coverage suits teams that split work between browsers, desktop computers, and mobile devices, while email and chat are the listed support channels. The trade-off is a focused telephony offering: AI features are not included, integrations are not listed, and the verified business-number option is local. Graytel CloudVoice PBX therefore fits small businesses that prioritize inexpensive voice calling, menus, queues, recording, and flexible routing. Organizations seeking AI-assisted calling, connected business applications, or broader number options should consider a different system.
Graytel CloudVoice PBX pros and cons
- Where it wins
- £4 per user monthly includes core PBX calling features
- Supports iOS, Android, Windows, Mac, and Linux apps
- Handles multi-site and home working with advanced routing
- Where it doesn't
- No AI features
- No integrations are listed
- Business numbers are verified as local only
Graytel CloudVoice PBX fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update