FRM Solutions
FRM Solutions: A broad franchise CRM suite for sales, field operations, royalties, and ordering. Ranked #11 of 22 in Franchise CRM Software by our editors (6.2/10); pricing: Pricing on request; best for franchisors needing portals and field workflows.
At a glance
- Editor score6.2 / 10
- PricingPricing on request
- Best forFranchisors needing portals and field workflows
- Franchisee portalYes
- Facts checked22 Sep 2026
Where it wins
- Combines franchise sales, onboarding, projects, audits, royalties, and ordering
- Routes leads by territory, state, or round-robin rules
- Provides franchisee gateways with documents and support requests
Where it doesn't
- Pricing requires contacting FRM Solutions
- Product configuration and available modules may vary by franchisor
- Platform fit centers on Microsoft Dynamics CRM and SharePoint
Our verdict on FRM Solutions
FRM Solutions is a franchise relationship management platform for franchisors, including multi-brand and enterprise franchise systems. It brings franchise sales pipeline management, candidate gateways, franchisee information, project planning, site visits, case management, royalty management, product ordering, and franchisee communications into one product. Its feature set is aimed at organizations managing franchise development alongside ongoing field and franchisee operations, rather than businesses seeking a general-purpose sales CRM.
The strongest differentiator is breadth across the franchise lifecycle. Lead assignment can follow territory, state, or round-robin rules, while project planning supports task assignment, dependencies, notes, and documents. Mobile or tablet site visits and audits extend the workflow into field operations. Franchisee gateways add document access and support requests, and the platform also covers royalty calculation, reporting, invoice processing, product ordering, inventory, and shipment tracking. That combination should suit franchisors that want connected workflows across development, operations, financial administration, and franchisee support.
FRM Solutions is built on Microsoft Dynamics CRM and SharePoint, with integrations for Microsoft Outlook, ERP systems, and legacy databases. That ecosystem orientation may be a practical fit for franchisors already working with Microsoft platforms or established back-office systems. According to the vendor's pricing approach, prospective customers contact FRM Solutions rather than selecting a published self-serve plan, and product configuration and available modules may vary by franchisor. Choose it when franchise portals, territory-aware routing, field workflows, and operational administration are central requirements. Organizations wanting transparent plan pricing or a narrower, simpler CRM may prefer a different evaluation path.
FRM Solutions pricing
FRM Solutions fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Franchisee portal | Yes |
| Location records | Yes |
| Lead routing | Yes |
| Onboarding workflows | Yes |
| Network broadcasts | Not verified |
| Location limit | Not verified |
| Deployment | Mobile |
| Support | Tickets, Docs, Community |
| Built for | Enterprise (editorial estimate) |
| Integrations | 5 integrations: Microsoft Dynamics CRM, Microsoft SharePoint, Microsoft Outlook, ERP systems, Legacy databases |
| Pricing | Pricing on request |
| Website | frmsolutions.com |
| Facts checked | 22 Sep 2026 |
FRM Solutions integrations
FRM Solutions lists 5 integrations on its own site.
- Microsoft Dynamics CRM
- Microsoft SharePoint
- Microsoft Outlook
- ERP systems
- Legacy databases
Alternatives to FRM Solutions
- FranConnectA broad franchise platform spanning development, operations, royalties, reporting, and AI.9.0
- FranchiseLauncherA broad franchise CRM with a free entry plan and focused tools for growing networks.8.1
- BrandWideA broad franchise operations platform spanning CRM, compliance, learning, royalties, and local tools.8.0
See all FRM Solutions alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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