Frappe CRM review
A low-cost, flexible CRM with self-hosting and practical sales pipeline tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Frappe CRM is an open-source customer relationship management system for founders, sales managers, and small to mid-sized sales teams. It covers leads, deals, contacts, organizations, activities, calls, tasks, emails, and sales pipelines. Core sales work includes a drag-and-drop Kanban pipeline, custom fields and statuses, web forms, reports, saved views, and assignment rules with SLA-based automation. Teams can self-host the software on their own server or use Frappe Cloud.
Pricing is based on hosting resources rather than users. Frappe Cloud Sites costs $5 per month for a single site on shared servers, with managed upgrades and backups and multiple users without per-user pricing. Frappe Cloud Servers costs $20 per month and adds virtual machine hosting, multiple sites and benches, and shared or dedicated instances. Frappe Cloud Dedicated Servers costs $60 per month and includes dedicated server isolation, snapshots, autoscaling, and global data centre locations. The self-hosted option has a free software license under AGPL-3.0. This structure suits teams that want predictable hosting costs or control over deployment.
The product fits workflows that depend on email synchronization, call logging, web forms, and social lead capture. Integrations include Twilio, Exotel, WhatsApp, ERPNext, Meta/Facebook, and Instagram, while APIs support broader connections. Its mobile-friendly Progressive Web App supports mobile access, but teams seeking native iOS or Android applications should consider another CRM. Frappe CRM is a sensible choice for cost-conscious organizations that value open-source control and core pipeline management. It is less suitable for buyers prioritizing AI capabilities or a fuller marketing automation suite.
Frappe CRM pros and cons
- Where it wins
- Self-hosting under an AGPL-3.0 license
- $5 monthly cloud hosting with multiple users and no per-user pricing
- Lead, deal, email, forms, reporting, and pipeline automation tools
- Where it doesn't
- No native iOS or Android apps; access is through a mobile-friendly PWA
- No AI features are included
- Marketing automation breadth is limited
Frappe CRM fact sheet, pricing and score →
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