Enlighta Performance Management
Enlighta Performance Management: Enterprise vendor-SLA tracking with scheduled data collection, calculations, and trend reporting. Ranked #16 of 24 in Sla Management by our editors (7.3/10); pricing: Pricing on request; best for enterprises measuring supplier SLA performance.
At a glance
- Editor score7.3 / 10
- PricingPricing on request
- Best forEnterprises measuring supplier SLA performance
- Breach alertsYes
- Facts checked24 Sep 2026
Where it wins
- Collects scheduled vendor-reported SLA and KPI actuals
- Reports adherence, exceptions, and trends across supplier dimensions
- Tracks vendor service credits and earnbacks
Where it doesn't
- Integrations are limited to ServiceNow and Microsoft Excel
- Vendor-reported performance data requires collection and import workflows
- Pricing requires contacting sales
Our verdict on Enlighta Performance Management
Enlighta Performance Management is part of Enlighta’s vendor governance platform, aimed at enterprises managing supplier relationships and measuring SLA and KPI performance. It provides a library for creating, importing, or extracting SLAs and KPIs, then supports scheduled requests for vendor-reported actuals. Teams can also import performance data from Excel or CSV, and use ITSM data from tools such as ServiceNow for automated calculations.
Its reporting is built around supplier oversight rather than general-purpose service management. Reports cover SLA adherence, exceptions, and trends, while monthly dashboards organize performance by supplier, contract, service tower, and category. Comparing results across months helps teams spot changes, and the product includes monitoring for vendor SLA credits and earnbacks. That combination suits organizations that need to connect measurement with contractual follow-up, rather than only view ticket-level service status.
Integration options are narrow: the listed connections are ServiceNow and Microsoft Excel, with CSV import also available for performance data. That may suit organizations whose vendor reporting already flows through those tools, but teams depending on a broader ITSM or analytics ecosystem should assess fit before choosing it. The pricing model is contact sales, and prospective customers are directed to schedule a demo. Choose Enlighta Performance Management when supplier-level SLA collection, calculations, and reporting are central to governance; consider another option if wide integrations or straightforward published pricing are priorities.
Questions about Enlighta Performance Management
What does Enlighta Performance Management run on? Web. It runs in the cloud and self-hosted.
What does Enlighta Performance Management integrate with? 2 integrations: ServiceNow and Microsoft Excel.
Who is Enlighta Performance Management built for? Enterprises (our editorial estimate).
Your product? Our editors can test Enlighta Performance Management in depth and publish a review, labelled as paid · from $149/mo →
Enlighta Performance Management pricing
Enlighta Performance Management fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| SLA policy rules | Not verified |
| Breach alerts | Yes |
| Business-hours calendars | Not verified |
| SLA reporting | Advanced |
| Ticketing integrations | 2 |
| Deployment | Both |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Built for | Enterprise (editorial estimate) |
| Integrations | 2 integrations: ServiceNow, Microsoft Excel See all → |
| Pricing | Pricing on request |
| Website | enlighta.com |
| Facts checked | 24 Sep 2026 |
Enlighta Performance Management integrations
Enlighta Performance Management lists 2 integrations on its own site.
- ServiceNow
- Microsoft Excel
See all Enlighta Performance Management integrations →
Alternatives to Enlighta Performance Management
- ServiceNow Service Level ManagementA broad SLA and OLA management tool for enterprises standardizing service operations.9.4
- SolarWinds Service DeskA broad service desk with SLA controls, reporting, and asset-linked ticket workflows.9.2
- TOPdeskA broader ITSM suite with SLA management in Engaged and Excellent plans.9.0
See all Enlighta Performance Management alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026
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