Easy8 HelpDesk
Easy8 HelpDesk: A budget-friendly help desk with business-calendar SLAs, escalation, reporting, and API access. Ranked #20 of 50 in IT SLA Management Software by our editors (6.9/10); pricing: 30-day trial; best for budget-conscious SLA help desks.
At a glance
- Editor score6.9 / 10
- Pricing30-day trial
- Best forBudget-conscious SLA help desks
- Free planNo
- Paid from€6.90/user/mo
- SLA scopeBoth
- Founded2006 · Prague, Czech Republic
- Facts checked20 Sep 2026
Where it wins
- Business hours, working days, and holiday calendar calculations
- Multi-level SLA rules with automated assignment and escalation
- REST API, customer portal, reports, dashboards, and statistics
Where it doesn't
- No free plan is available
- The €6.90 starting price requires annual billing
- Advanced capabilities are distributed across higher tiers
Our verdict on Easy8 HelpDesk
Easy8 HelpDesk is an integrated support-ticketing module for customer and internal technology teams. It accepts tickets by email or through a web interface, stores them in projects, and supports response and resolution SLA targets. Teams can define rules based on priority, keywords, and trackers, then apply business hours, working days, and holiday calendars to SLA calculations. A customer portal supports request submission and management, while reports, dashboards, and performance statistics help teams monitor service delivery. The product is available as cloud software or for customer-managed infrastructure.
Pricing starts with the Essentials plan at €6.90 per user per month when billed annually. Essentials includes Help Desk, time tracking, unlimited projects, custom reports, and waterfall project management. Business adds agile project management, resource management, and automations. Platform adds Easy AI Basic and HelpDesk Premium, alongside the Business capabilities. Enterprise is aimed at tailored deployments, with custom SLA, managed server, private cloud, high-availability solutions, and customizations. There is no free plan, and the paid capabilities are organized across tiered plans.
Easy8 HelpDesk fits teams that need more than basic ticket intake, particularly those requiring calendar-aware SLA calculations, automated escalation, reporting, and access to SLA and ticket data through a REST API. Its broader WorkOps setting can also suit organizations connecting help desk activity with project, resource, and source-code workflows. Integrations include n8n, Make, GitHub, GitLab, Microsoft Excel, Microsoft Outlook, CalDAV, CardDAV, and Zapier. Choose it when SLA administration and workflow breadth matter at a low entry price; teams seeking a free help desk or a narrowly focused ticketing tool may prefer a simpler alternative.
Your product? Our editors can test Easy8 HelpDesk in depth and publish a review, labelled as paid · from $149/mo →
Easy8 HelpDesk pricing
All 4 Easy8 HelpDesk plans and prices →
Easy8 HelpDesk fact sheet
| Free plan | No |
|---|---|
| Paid from | €6.90/user/mo |
| SLA scope | Both |
| Escalation automation | Yes |
| Business-hour calendars | Yes |
| Multi-level SLAs | Yes |
| SLA reporting | Yes |
| API access | Yes |
| Free trial | 30 days · no card needed |
| Money-back guarantee | 30 days |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | GDPR, ISO 27001, SSO/SAML, 2FA |
| Support | Email, Live chat, Phone, Tickets, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: n8n, Make, GitHub, GitLab, Microsoft Excel, Microsoft Outlook … See all → |
| Pricing | 30-day trial (source) |
| Website | easy8.com |
| Facts checked | 20 Sep 2026 |
Easy8 HelpDesk integrations
Easy8 HelpDesk lists 9 integrations on its own site.
- n8n
- Make
- GitHub
- GitLab
- Microsoft Excel
- Microsoft Outlook
- CalDAV
- CardDAV
- Zapier
See all Easy8 HelpDesk integrations →
Alternatives to Easy8 HelpDesk
- ServiceNow Service Level ManagementA focused enterprise system for governing SLAs, OLAs, contracts, and service performance.9.3
- Xurrent Service Level ManagementA broad SLA platform for complex IT, enterprise service, and managed-service programs.8.8
- SolarWinds Service DeskA broad ITSM platform for teams that need SLA oversight alongside assets, workflows, and AI.8.7
See all Easy8 HelpDesk alternatives →
Also Ranked In
Easy8 HelpDesk is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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