Console
Console: A strong AI-native service desk for teams centered on chat-based employee support. Ranked #6 of 23 in AI IT Service Desk Software by our editors (8.6/10); pricing: Pricing on request; best for AI-native internal service desks.
At a glance
- Editor score8.6 / 10
- PricingPricing on request
- Best forAI-native internal service desks
- AI knowledge answersYes
- Facts checked20 Sep 2026
Where it wins
- AI intake, categorization, prioritization, routing, and knowledge answers
- Native Slack and Teams ticket synchronization with natural-language support
- Playbooks, approvals, SLA tracking, assets, and access governance
Where it doesn't
- Contact-sales pricing makes plan comparison less direct
- No employee service portal in its category fit
- Workflow value depends on connected systems and configured playbooks
Our verdict on Console
Console is an AI-native IT service management platform for organizations that want to automate employee support requests. Employees can submit requests through Slack, Microsoft Teams, Google Chat, and email, while Console uses natural language to categorize, prioritize, route, and resolve work. Its scope extends beyond ticket handling: requests can include context about users, devices, apps, and access, with support for asset management and access governance. The platform is positioned for company-wide deployments across IT and other operational teams.
Its strongest area is the connection between AI intake and operational workflows. Console can provide knowledge-based answers grounded in connected documentation, run natural-language Playbooks for multi-step processes, route approvals, and automate access requests. SLA alerts, escalation, and service-desk performance tracking add management controls, while integrations with systems such as Okta, Jamf, Workday, Confluence, Notion, Jira, ServiceNow, and Linear extend the operating context. Native Slack and Microsoft Teams conversations with ticket synchronization are particularly relevant for teams that want support to remain in collaboration tools.
Console is a good fit for organizations prioritizing AI-led internal support, chat-based intake, and access or approval workflows. Its contact-sales pricing means buyers will need a vendor conversation to assess the commercial fit, and its category positioning does not include an employee service portal. Teams that need broad workflow coverage across connected business systems should consider Console; teams centered on a traditional portal-first service desk may prefer a product built around that experience instead.
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Console pricing
Console fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| AI ticket triage | Yes |
| AI knowledge answers | Yes |
| Employee service portal | No |
| Workflow approvals | Yes |
| SLA management | Yes |
| IT asset management | Yes |
| Request channels | Slack, Microsoft Teams, Google Chat, email |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 600+ integrations: Slack, Microsoft Teams, Google Chat, Okta, Jamf, Workday … See all → |
| Pricing | Pricing on request |
| Website | console.com |
| Facts checked | 20 Sep 2026 |
Console integrations
Console lists 600+ integrations on its own site — the 11 named here are the ones its pages call out.
- Slack
- Microsoft Teams
- Google Chat
- Okta
- Jamf
- Workday
- Confluence
- Notion
- Jira
- ServiceNow
- Linear
See all Console integrations →
Alternatives to Console
- AtomicworkA broad AI-first service desk for enterprises that can support its outcome-based pricing.9.3
- ManageEngine ServiceDesk PlusA broad ITSM suite with free entry, asset management, CMDB, automation, and AI features.9.1
- FreshserviceA broad ITSM platform with service management, assets, automation, AI, and mobile apps.8.9
See all Console alternatives →
Console vs the competition
- Console vs Atomicwork
- Console vs ManageEngine ServiceDesk Plus
- Console vs Freshservice
- Console vs Zendesk Employee Service
- Console vs SolarWinds Service Desk
- Console vs InvGate Service Management
Compare Console with any tool side by side →
Also Ranked In
Console is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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