Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · AI IT Service Desk Software

SolarWinds Service Desk vs Console

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score SolarWinds Service Desk #5 in AI IT Service Desk Software 8.7/10 30-day trial Free trial✓ 2 of 6 features Visit SolarWinds
Console #6 in AI IT Service Desk Software 8.6/10 Pricing on request ✓ 5 of 6 features Visit Console

SolarWinds Service Desk leads on 0 checks, Console on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSolarWinds Service Desk · 8.7/10
  • Free trialonly SolarWinds Service Desk
  • Most featuresConsole · 5 of 6

SolarWinds Service Desk scores higher on our rubric for ai it service desk software: 8.7 against 8.6 out of 10; our editors rank them #5 and #6.

SolarWinds Service Desk is the better fit for mature ITSM with asset and change depth. Console is the better fit for AI-native internal service desks.

  • SolarWinds Service Desk fits best

    Mature ITSM with asset and change depth

  • Console fits best

    AI-native internal service desks

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature SolarWinds Service Desk 8.7/10 Visit ↗ Console 8.6/10 Visit ↗
At a glance
Editor score 8.7 8.6
Ranking #5 in AI IT Service Desk Software #6 in AI IT Service Desk Software
Best for Mature ITSM with asset and change depth AI-native internal service desks
Pricing model Paid Paid
Starting price $39/seat/mo Pricing on request
Free plan — Not checked yet
Free trial 30 days —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email, Live chat, Phone, Community · 24/7 Email, Docs
Integrations 200+ integrations 600+ integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features SolarWinds Service Desk 2/6 · Console 5/6
AI ticket triage Not checked yet ✓ (best)
AI knowledge answers Not checked yet ✓ (best)
Employee service portal Not checked yet —
Workflow approvals Not checked yet ✓ (best)
SLA management ✓ ✓
IT asset management ✓ ✓
Specs
Request channels Not checked yet Slack, Microsoft Teams, Google Chat, email
Our review
Pros
  • Covers incidents, assets, CMDB, SLAs, change, and service catalogs
  • Premier adds AI incident summaries, solutions, and response generation
  • Supports web, mobile apps, API access, and broad integrations
  • AI intake, categorization, prioritization, routing, and knowledge answers
  • Native Slack and Teams ticket synchronization with natural-language support
  • Playbooks, approvals, SLA tracking, assets, and access governance
Cons
  • No free plan; the 30-day trial is the only trial option
  • Plans use annual billing and technician-based pricing
  • AI-assisted capabilities are limited to the Premier plan
  • Contact-sales pricing makes plan comparison less direct
  • No employee service portal in its category fit
  • Workflow value depends on connected systems and configured playbooks
Our verdict

SolarWinds Service Desk is a cloud-based IT service management platform for IT teams and organizations managing employee support. It combines incident, problem, change, and release management with a knowledge base, employee self-service…

Read the review →

Console is an AI-native IT service management platform for organizations that want to automate employee support requests. Employees can submit requests through Slack, Microsoft Teams, Google Chat, and email, while Console uses natural…

Read the review →
  1. SolarWinds Service DeskAI IT Service Desk Software 8.730-day trial
  2. ConsoleAI IT Service Desk Software 8.6Pricing on request

Strengths and trade-offs

  • SolarWinds Service Desk — where it wins

    • Covers incidents, assets, CMDB, SLAs, change, and service catalogs
    • Premier adds AI incident summaries, solutions, and response generation
    • Supports web, mobile apps, API access, and broad integrations

    Where it doesn't

    • No free plan; the 30-day trial is the only trial option
    • Plans use annual billing and technician-based pricing
    • AI-assisted capabilities are limited to the Premier plan

  • Console — where it wins

    • AI intake, categorization, prioritization, routing, and knowledge answers
    • Native Slack and Teams ticket synchronization with natural-language support
    • Playbooks, approvals, SLA tracking, assets, and access governance

    Where it doesn't

    • Contact-sales pricing makes plan comparison less direct
    • No employee service portal in its category fit
    • Workflow value depends on connected systems and configured playbooks
  • SolarWinds Service Desk8.7/10 · 30-day trial

    A broad ITSM platform for teams that need mature asset, change, and service management.

    Visit SolarWindsFull verdict →
  • Console8.6/10 · Pricing on request

    A strong AI-native service desk for teams centered on chat-based employee support.

    Visit ConsoleFull verdict →

More comparisons

All AI IT service desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update