Chronodesk
Chronodesk: Detailed SLA controls, ticket workflows, billing, and mobile access for support operations. Ranked #29 of 50 in IT SLA Management Software by our editors (6.0/10); pricing: 14-day trial; best for teams needing detailed SLA controls.
At a glance
- Editor score6.0 / 10
- Pricing14-day trial
- Best forTeams needing detailed SLA controls
- Free planNo
- Paid from$15/user/mo
- SLA scopeBoth
- Facts checked20 Sep 2026
Where it wins
- Multi-tier SLAs with calendars, pause conditions, and escalation rules
- Ticket intake across email, WhatsApp Business, and web forms
- Time tracking, ticket billing, dashboards, and breach reporting
Where it doesn't
- No free plan is available
- Ticket SLA management starts with the Advanced plan
- Enterprise features require a role-based package and contact sales
Our verdict on Chronodesk
Chronodesk is a cloud-based service desk and professional-services platform for customer support teams, internal IT help desks, managed service providers, and professional-service businesses. It brings email, WhatsApp Business, and web-form requests into ticket queues, then adds routing, response and resolution tracking, escalation workflows, reporting, time tracking, and billing. Web, iOS, and Android coverage supports ticket, task, CRM, and SLA work across platforms.
The published plans show a monthly per-user structure. Essential costs $15 per user per month and includes project management, client management, timesheets, CRM, billing, and a wiki. Professional costs $30 per user per month, adding service management, a ticket system, client portal, knowledge base, inbound email, and round-robin routing. Advanced costs $40 per user per month and adds ticket SLA management, SLA escalations, AI agents, custom forms, contract and retainer management, and API access. Enterprise adds role-based packages, report and dashboard builder, SAML SSO and OAuth, dedicated support, a client success manager, and a segregated cloud deployment option. A 14-day trial is available.
Chronodesk’s strongest fit is for teams that need detailed control over how service commitments are measured and escalated. Policies can vary by client, priority, and service tier, while business-hours calendars and pause conditions help define when SLA clocks apply. Pre-breach alerts, configurable escalation rules, real-time dashboards, and breach reporting support operational oversight. AI-assisted ticket triage, time tracking, ticket-based billing, and API access extend the platform beyond basic help desk workflows. Teams seeking only a simple ticket queue may find the higher-tier SLA structure unnecessary, while organizations needing these controls, billing support, and mobile access should consider Chronodesk.
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Chronodesk pricing
All 4 Chronodesk plans and prices →
Chronodesk fact sheet
| Free plan | No |
|---|---|
| Paid from | $15/user/mo |
| SLA scope | Both |
| Escalation automation | Yes |
| Business-hour calendars | Yes |
| Multi-level SLAs | Yes |
| SLA reporting | Yes |
| API access | Yes |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Live chat |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: WhatsApp Business, Xero, Claude MCP |
| Pricing | 14-day trial (source) |
| Website | chronodesk.io |
| Facts checked | 20 Sep 2026 |
Chronodesk integrations
Chronodesk lists 3 integrations on its own site.
- WhatsApp Business
- Xero
- Claude MCP
Alternatives to Chronodesk
- ServiceNow Service Level ManagementA focused enterprise system for governing SLAs, OLAs, contracts, and service performance.9.3
- Xurrent Service Level ManagementA broad SLA platform for complex IT, enterprise service, and managed-service programs.8.8
- SolarWinds Service DeskA broad ITSM platform for teams that need SLA oversight alongside assets, workflows, and AI.8.7
See all Chronodesk alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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