Aisera for ITSM
Aisera for ITSM: Aisera for ITSM combines AI resolution, agent assistance, and ITSM workflow automation. Ranked #22 of 28 in Enterprise Service Management Software by our editors (7.0/10); pricing: Pricing on request; best for teams prioritizing AI service-desk automation.
At a glance
- Editor score7.0 / 10
- PricingPricing on request
- Best forTeams prioritizing AI service-desk automation
- Non-IT departmentsYes
- Facts checked20 Sep 2026
Where it wins
- AI auto-resolution, ticket deflection, and autonomous task execution
- Incident prediction, major-incident detection, and Agent Assist
- Knowledge, assets, service catalog, and core ITSM process coverage
Where it doesn't
- Pricing requires a demo or sales conversation
- Published integrations center on ServiceNow and Jira
- Web and API access are the listed platform options
Our verdict on Aisera for ITSM
Aisera for ITSM is an enterprise service management solution from Automation Anywhere for organizations that want to automate IT requests, incidents, and employee support. Its scope combines employee self-service, ticket deflection, knowledge management, asset discovery and tracking, and ITSM processes including change, problem, and release management. The product is particularly suited to teams prioritizing AI-driven service-desk automation while retaining service catalogs, employee portals, knowledge bases, and workflow automation.
Its strongest distinction is the breadth of AI-assisted service operations. Aisera for ITSM supports incident and service-request auto-resolution, proactive incident prediction, major-incident detection, and Agent Assist for ticket summaries, answers, and actions. It also includes article generation and autonomous workflow execution, giving service teams several ways to reduce manual handling and improve employee self-service. Buyers seeking a narrow ticketing tool may find this wider automation and ITSM coverage unnecessary, while teams focused on resolution, prediction, and orchestration have a clear fit.
Integration fit is centered on ServiceNow and Jira, with the product also available through web and API access. ServiceNow service-catalog and service-portal integration supports organizations already working in that ecosystem, while Jira provides a second named connection. According to the vendor’s pricing approach, commercial discussions run through a demo or sales conversation rather than published plan tiers. Choose Aisera for ITSM when AI automation, knowledge, assets, and core ITSM workflows belong in one service-management initiative; consider alternatives when a broader named integration ecosystem or straightforward self-serve pricing is the priority.
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Aisera for ITSM pricing
Aisera for ITSM fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Non-IT departments | Yes |
| Service catalog | Yes |
| Workflow automation | Yes |
| Employee portal | Yes |
| Knowledge base | Yes |
| Asset management | Yes |
| Deployment | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, HIPAA |
| Support | Phone, Community, Docs |
| Built for | Enterprise, Mid-market (editorial estimate) |
| Integrations | 2 integrations: ServiceNow, Jira |
| Pricing | Pricing on request |
| Website | automationanywhere.com |
| Facts checked | 20 Sep 2026 |
Aisera for ITSM integrations
Aisera for ITSM lists 2 integrations on its own site.
- ServiceNow
- Jira
Alternatives to Aisera for ITSM
- ServiceNow Enterprise Service ManagementA cloud platform for unifying service delivery across enterprise functions.9.4
- Ivanti Neurons for Enterprise Service ManagementA broad ESM platform for enterprises managing IT and business services together.9.2
- OpenText Service ManagementA broad ITSM and ESM platform for mature enterprises with complex service operations.9.1
See all Aisera for ITSM alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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