Aidbase
Aidbase: Aidbase pairs a website-trained FAQ bot with shared ticket and email handling. Ranked #15 of 27 in Faq Bots by our editors (7.7/10); pricing: 7-day trial; best for teams needing an FAQ bot plus ticket handling.
At a glance
- Editor score7.7 / 10
- Pricing7-day trial
- Best forTeams needing an FAQ bot plus ticket handling
- Free planNo
- Paid from$29/mo
- Facts checked24 Sep 2026
Where it wins
- Trains on websites, videos, documents and FAQs
- Combines searchable FAQs with ticket forms and a shared inbox
- Connects with tools including Slack, Shopify, WordPress and Zapier
Where it doesn't
- No free plan; monthly plans start at $29
- Standard includes 2.5K messages/month unless using your own OpenAI key
- Expert costs $199/month, a substantial step up from Pro at $39
Our verdict on Aidbase
Aidbase brings an AI support chatbot and help desk into one platform for SaaS startups and businesses. The bot can draw on websites, videos, documents and FAQs, then appear as an embeddable web widget with customizable appearance, instructions and conversation style. It can collect visitor names and email addresses, while ticket forms and a shared email and ticket inbox give teams a route from self-service answers to human handling. That combination suits teams looking to cover common questions and manage follow-up in the same product, rather than choosing a FAQ bot alone.
The paid plans scale by message allowance, bot and form counts, and team size. Standard is $29 per month and includes 2.5K messages, 2 chatbots, 2 ticket forms and 5 team members. Pro is $39 per month for 10K messages, 5 chatbots, 5 ticket forms and 25 team members. Both plans offer unlimited messages with your own OpenAI key. Expert costs $199 per month and includes 100K messages, 50 chatbots, 50 ticket forms and 100 team members. A seven-day trial is offered on each plan, but there is no free plan. The sharp jump from Pro to Expert makes the latter a more considered fit for organizations that need its higher listed limits.
Its scope reaches beyond answering FAQs: Aidbase identifies knowledge gaps for correction and supports AI-assisted ticket and email handling. Integrations include Discord, WhatsApp, Slack, Notion, Messenger, Shopify, WordPress, Zapier, Webflow, OpenAI and YouTube; deployment options include cloud and a browser extension, with web and API platforms. GDPR is listed as a compliance standard, and support is available by email and ticket. Aidbase is a good match for small or mid-market teams that want FAQ automation alongside shared support workflows and integrations. Teams seeking a free entry point or a standalone, narrowly focused FAQ bot may prefer a simpler alternative.
Your product? Our editors can test Aidbase in depth and publish a review, labelled as paid · from $149/mo →
Aidbase pricing
All 3 Aidbase plans and prices →
Aidbase fact sheet
| Free plan | No |
|---|---|
| Paid from | $29/mo |
| Training sources | Mixed |
| Deployment channels | Web_widget |
| Monthly conversations | Not verified |
| Knowledge-source limit | Not verified |
| Human handoff | Yes |
| Multilingual support | Yes |
| Analytics and reports | Yes |
| Free trial | 7 days |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Tickets |
| Built for | Solo, Small business, Mid-market (editorial estimate) |
| Integrations | 11 integrations: Discord, WhatsApp, Slack, Notion, Messenger, Shopify … |
| Pricing | 7-day trial (source) |
| Website | aidbase.ai |
| Facts checked | 24 Sep 2026 |
Aidbase integrations
Aidbase lists 11 integrations on its own site.
- Discord
- Slack
- Notion
- Messenger
- Shopify
- WordPress
- Zapier
- Webflow
- OpenAI
- YouTube
Alternatives to Aidbase
- ChatbaseA multichannel FAQ agent with broad knowledge inputs, testing, analytics, and human handoff.9.1
- SiteSpeakAIA multilingual chatbot that learns from varied sources and hands conversations to people.9.0
- ChatlingA visual FAQ bot builder with a knowledge base, live chat, and multichannel deployment.8.9
See all Aidbase alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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