Aidbase review
Aidbase pairs a website-trained FAQ bot with shared ticket and email handling.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Aidbase brings an AI support chatbot and help desk into one platform for SaaS startups and businesses. The bot can draw on websites, videos, documents and FAQs, then appear as an embeddable web widget with customizable appearance, instructions and conversation style. It can collect visitor names and email addresses, while ticket forms and a shared email and ticket inbox give teams a route from self-service answers to human handling. That combination suits teams looking to cover common questions and manage follow-up in the same product, rather than choosing a FAQ bot alone.
The paid plans scale by message allowance, bot and form counts, and team size. Standard is $29 per month and includes 2.5K messages, 2 chatbots, 2 ticket forms and 5 team members. Pro is $39 per month for 10K messages, 5 chatbots, 5 ticket forms and 25 team members. Both plans offer unlimited messages with your own OpenAI key. Expert costs $199 per month and includes 100K messages, 50 chatbots, 50 ticket forms and 100 team members. A seven-day trial is offered on each plan, but there is no free plan. The sharp jump from Pro to Expert makes the latter a more considered fit for organizations that need its higher listed limits.
Its scope reaches beyond answering FAQs: Aidbase identifies knowledge gaps for correction and supports AI-assisted ticket and email handling. Integrations include Discord, WhatsApp, Slack, Notion, Messenger, Shopify, WordPress, Zapier, Webflow, OpenAI and YouTube; deployment options include cloud and a browser extension, with web and API platforms. GDPR is listed as a compliance standard, and support is available by email and ticket. Aidbase is a good match for small or mid-market teams that want FAQ automation alongside shared support workflows and integrations. Teams seeking a free entry point or a standalone, narrowly focused FAQ bot may prefer a simpler alternative.
Aidbase pros and cons
- Where it wins
- Trains on websites, videos, documents and FAQs
- Combines searchable FAQs with ticket forms and a shared inbox
- Connects with tools including Slack, Shopify, WordPress and Zapier
- Where it doesn't
- No free plan; monthly plans start at $29
- Standard includes 2.5K messages/month unless using your own OpenAI key
- Expert costs $199/month, a substantial step up from Pro at $39
Aidbase fact sheet, pricing and score →
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