Microsoft incident TM1022107 affected calls routed through Teams-provisioned auto attendants and call queues—not all Teams calls, meetings, or Microsoft 365 services. Microsoft later said a change to an auto-attendant application ID record was rejecting call queues, then deployed a configuration fix and marked the incident resolved.
What happened in the Microsoft 365 outage?
On March 3, 2025, Microsoft warned that users might not receive calls routed through Microsoft Teams-provisioned auto attendants and call queues. Its alert said: “Users may not be able to receive calls placed through Microsoft Teams-provisioned auto attendants and call queues.” The wording was quoted in BleepingComputer’s contemporaneous report.
The incident was tracked as TM1022107. It concerned a specific call-routing path: callers reaching an organization through its Teams auto attendant or call queue. The alert does not establish that every Teams calling feature, Teams meetings, or Microsoft 365 as a whole was unavailable.
Why were Teams call queue calls failing?
Microsoft’s incident updates first mentioned that it was investigating a possible authentication-token issue. A later, more specific preliminary explanation identified a configuration change to an auto-attendant application ID record that was rejecting Teams call queues. This explanation appears in the incident update archive; it should be understood as Microsoft’s reported preliminary cause, not as a final post-incident analysis.
#1 Best Overall
- SUPPORT WORK FROM ANYWHERE WITH SYNC: Whether employees are in the office, at home, or somewhere else, Sync device management software helps everyone stay connected by letting you ensure their Logitech video collaboration personal devices are being used and up to date.
- Open workspaces are great for collaboration, but not so great when the noise around you makes it hard to concentrate. Active noise cancellation substantially reduces unwanted ambient sound, so you can get focused and stay focused.
- Great for Music and Talking with immersive sound for listening to music and a noise-canceling mic that ensures that your voice is heard on the other end of a call—not the noise around you.
- On ear controls to adjust volume, start/end calls, and invoke Teams. Plus button controls for power, active noise cancellation (ANC), wireless Bluetooth pairing, and mute on/off or use the flip-to-mute mic feature.
- Certified for Microsoft Teams ensures it’s easy to pick-up or answer Teams meetings, calls, messages, and notifications with a single press to the Teams button. Or apply a longer touch to invoke Cortana voice skills.
How did Microsoft resolve TM1022107?
Microsoft said it deployed a configuration change to the auto-attendant application, observed service improvement, and continued monitoring. The incident was subsequently marked resolved in the archived updates. Those updates do not provide an affected-user count or a definitive geographic scope.
How to check whether Teams calling is affected now
For a current or future service issue, an administrator can check Microsoft 365 Service health. The dashboard shows whether Microsoft has reported an active issue and links to incident details.
Rank #2
- Digital Stereo Sound: Fine-tuned drivers provide enhanced digital audio for music, calls, meetings and more
- Rotating Noise Canceling Mic: Minimizes unwanted background noise for clear conversations; the rotating boom arm can be tucked out of the way when you’re not using it
- Handy In-line Controls: Simple in-line controls on the headset cable let you adjust the volume or mute calls without disruption
- Plug-and-Play USB Computer Headset: Simply plug the USB-A connector into your computer and you’re ready to talk or listen without the need to install software
- Padded Comfort: Comfortable headphones with adjustable headband features swivel-mounted, leatherette ear cushions for hours of comfort and is easy to clean
- Sign in to the Microsoft 365 admin center with an admin account.
- Open Health > Service health.
- Review active incidents and advisories, including any details relevant to Teams calling or call routing.
Microsoft identifies Service Support admins and Helpdesk admins as roles that can view service health. See Microsoft’s Service health instructions for access details.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What to do if only your calls are failing
If Microsoft 365 Service health does not show a relevant incident, check whether the problem is limited to a particular user, device, network, or call route. Microsoft’s general guidance for dropped Teams calls recommends checking network stability and whether the device is supported. That guidance applies to ordinary call-quality troubleshooting; it does not mean a headset or network change would have fixed TM1022107, which Microsoft attributed to a service configuration change.
What’s actually slowing this PC down?
Pick the symptom - the matching free tool is one click away.
Quick Recap
Best Value
- Comfortable on-ear design with lightweight, padded earcups for all-day wear.
- Background noise-reducing microphone.
- High-quality stereo speakers optimized for voice.
- Mute control with status light. Easily see, at a glance, whether you can be heard or not.
- Convenient call controls, including mute, volume, and the Teams button, are in-line and easy to reach.
Rank #4
- Microsoft Teams Certified & UC Optimized: Ensure crystal-clear communication with Microsoft Teams Open Office certification and UC platform compatibility, perfect for hybrid workspaces and virtual meetings. Use of USB-A receiver required for all Microsoft Teams functionality.
- Bluetooth 5.3 & Multipoint Technology: Seamlessly switch between two devices with dual Bluetooth connections or use the USB-A receiver for plug-and-play convenience
- Advanced Noise Cancellation: Three-mic noise suppression technology blocks distractions, delivering unmatched audio clarity for professional calls or casual gaming
- Ergonomic & Lightweight Design: At only 140g, the headset features adjustable memory foam earcups and a flexible headband for extended comfort during long workdays or gaming sessions
- Unmatched Battery Life: Stay powered with up to 31 hours of talk time or 60 hours of music playback on a single charge, ensuring productivity and entertainment without interruptions
Rank #3
- CRYSTAL-CLEAR CALLS: Hear and be heard clearly with advanced noise-canceling microphones for seamless communication.
- LIGHTWEIGHT COMFORT: Experience all-day comfort with its lightweight design and foam or leatherette ear cushions that won't weigh you down during long meetings or calls.
- EFFORTLESS SETUP: Simply plug into your laptop via USB-A or USB-C for instant use, plus easy call and volume controls for smooth call management.
- ONLINE MEETINGS THAT JUST WORK: Works with all leading online meeting platforms and certified for Microsoft Teams.
- SOLID SOUND: Powerful 28mm speakers deliver richer sound for a better audio experience.
- Calls through an auto attendant or queue fail for multiple users: Check Service health and your organization’s call-routing configuration before treating the problem as an individual device issue.
- One user or device has trouble across different calls: Check the connection and device support guidance in Microsoft’s article on dropped Teams calls and meetings.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
