The Tool Desk
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What should I do if my MetaMask wallet was hacked?
Start by checking whether the activity is actually unauthorized. Open the transaction in the relevant block explorer and compare its timestamp, destination address, associated dapp, and amount with what you remember doing. MetaMask says an unauthorized transaction is a strong indication that the wallet is compromised. Its guidance is blunt: “Unfortunately, transactions cannot be reversed, nor missing funds restored.” MetaMask’s compromised-wallet guidance explains the immediate steps.
Contain the incident and protect what remains
- Stop using the suspected wallet. Do not approve new prompts or connect it to more sites while investigating.
- Create a new wallet in a separate environment. MetaMask recommends using another browser profile or another device. Choose a device you have reason to trust; if the computer may be compromised, do not assume a new browser profile alone is sufficient.
- Secure the new wallet’s recovery method. Keep its recovery credentials private and offline. Do not import the exposed phrase into a new installation as a security fix: doing so restores access but does not make the phrase secret again.
- Move remaining assets only if it is safe and feasible. If you suspect an automated sweeper is monitoring the compromised wallet, MetaMask warns against sending additional ETH or tokens into it to pay gas. Do not risk adding funds simply to attempt a transfer.
- Retire the compromised wallet and every account tied to that recovery phrase once any safe handling of remaining funds is complete. If the Google or Apple account used for wallet setup may also be compromised, do not reuse it for the new wallet.
How do I secure MetaMask after a wallet incident?
Determine which credentials may be exposed
The Secret Recovery Phrase is the basis for recovering a phrase-based wallet; anyone who obtains it can control its accounts. Never give it to a support agent, website, or another person. MetaMask recommends keeping it in a secure physical location rather than in cloud documents or email. Its recovery phrase and password guidance distinguishes phrase-based access from Google, Apple, or Telegram setup: those sign-in methods also depend on the relevant account credentials as well as the MetaMask password.
In a phrase-based setup, the password unlocks local access; it does not replace the recovery phrase. If the phrase or a private key was exposed, changing the password cannot restore security. A password or app reset is not a remedy for exposed wallet credentials, and resetting may remove wallet data from the software. Confirm you have the correct recovery credentials before resetting. See MetaMask’s reset instructions.
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Review dapp connections and token approvals separately
Disconnect suspicious dapps, then review token approvals and revoke any you do not trust. These are different controls: disconnecting changes the dapp’s connection to the wallet but does not cancel existing on-chain token approvals. An approval can authorize access to move the approved token type or amount, so a disconnected site may still have an allowance in place. MetaMask explains how to disconnect a wallet from a dapp and provides basic security guidance on approvals.
Keep security alerts enabled, but treat them as warnings
MetaMask says security alerts are enabled by default in Extension and Mobile. They are informational, not a guarantee that a malicious transaction will be detected and not a block that prevents you from proceeding. When a warning appears, verify the site URL, contract address, and project through official channels before signing.
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- Smart backup: Use your second Tangem Wallet as your Backup keys with end‑to‑end encryption; no more papers, pictures. If one card is lost, the remaining can still restore full access, with an optional seed phrase available for advanced users.
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Eligible Secret Recovery Phrase users can manage alerts at Settings > Privacy > Basic Functionality; MetaMask says disabling alerts there also disables other features. Its security checks share the dapp URL, JSON-RPC method, chain ID, and transaction data with security partners, but not the recovery phrase, private keys, or credentials. Details are in MetaMask’s security-alert settings guidance.
Check the device and update its software
If malware or credential theft may have played a role, review browser history and scan the affected computer. Keep the browser, operating system, and MetaMask updated. A scan is a useful check, not proof that a device is clean; if you still suspect compromise, use a different trusted device for the new wallet.
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Does disconnecting a dapp revoke token approvals?
No. A dapp connection and an on-chain token approval are separate. Disconnect the dapp to end its wallet connection, then inspect and revoke untrusted approvals independently. A password change, MetaMask reset, or connection change does not clear on-chain permissions.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Which wallet setup is safer going forward?
| Choice | What it changes | What to consider |
|---|---|---|
| New wallet in another browser profile or on another device | Separates the new wallet from the environment where the incident occurred, to the extent that environment is the problem. | Use a device you trust and secure the new recovery method. A separate profile may not protect you if the underlying device is compromised. |
| Secret Recovery Phrase setup | Recovery depends on the phrase; anyone who gets it can control the wallet’s accounts. | Keep the phrase offline in a secure physical place. A password change does not protect an exposed phrase. |
| Google, Apple, or Telegram setup | Recovery and access also depend on the credentials for the linked account, as well as the MetaMask password. | Secure the linked account and do not reuse it if you suspect it is compromised. |
| Hardware wallet for a separate, new wallet | Can keep private keys offline, with the trade-off of additional signing steps. | This is a forward-looking custody option, not a way to repair an exposed phrase or private key. MetaMask discusses hardware wallets generally, without endorsing a particular model. |
MetaMask’s recovery guidance describes offline key storage and says people holding high-value assets may consider a hardware wallet.
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Can MetaMask recover stolen funds?
No. MetaMask says transactions cannot be reversed and it cannot restore missing funds. After containing the immediate risk, report the scam and the suspected public address using MetaMask’s scam-reporting instructions. Never share your recovery phrase while seeking help.
Contact support without exposing your wallet
Use Contact Support from MetaMask’s official support website, and distrust unsolicited messages offering to recover funds. MetaMask states, “MetaMask does not have a phone number.” Its official support-channel guidance explains how to reach the team safely.
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