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Use the least identifying information that can answer your question. Do not send an exact address, precise coordinates, login credentials, financial or medical records, confidential work material, or identifying details about someone else unless you have a clear, authorized reason. Turn off optional location access, review memory and connected-app permissions, use temporary chat for a sensitive one-off question, disable model-improvement use where the service allows it, and delete or export conversations you no longer need. The exact controls differ by plan, region, account type, and workspace, so check the settings for the chatbot you use.
What personal information can an AI chatbot receive?
A chatbot can process anything you type, paste, upload, or deliberately connect to it. That may include obvious identifiers such as your name and phone number, but also combinations of ordinary facts that identify you when taken together. A draft email, a screenshot, a calendar entry, or a location-based question can reveal more than you intended.
Separate information into three groups before you send it:
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| Direct identifiers | Full name, home or work address, phone number, email address, account number, government ID | Remove them or replace them with labels such as “Client A” and “Street 1.” |
| Precise context | GPS coordinates, a unique appointment time, a rare job title, a one-off event, a detailed travel itinerary | Use a broad area, approximate time, or a fictionalized example when precision is not necessary. |
| Sensitive content | Passwords, authentication codes, financial records, medical information, legal documents, confidential business material | Do not paste it into a publicly available chatbot. Use an approved, access-controlled workflow instead. |
| Information about other people | A coworker’s complaint, a customer record, a child’s photo, a relative’s diagnosis | Remove identifying details and obtain the required permission before sharing. |
Even when a chatbot does not need one field, it may retain the surrounding conversation according to its settings. Treat every prompt and attachment as information you are disclosing to a service, not as a private note on your device.
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Can ChatGPT see my location?
ChatGPT and other chatbots can offer location-related controls, but precise location sharing is not required for most questions. Deny optional precise-location access unless a local answer genuinely depends on it, and turn the permission off again after the task.
A request such as “What is the weather?” may need a city or region, not a street address or coordinates. Type “a large city in western Canada” or select a city manually instead of granting continuous precise location access. If you do grant access for a local result, review the permission in your phone or browser settings afterward.
Do not assume that a location permission is the only relevant setting. A chatbot may also receive location clues from text, uploaded photos, calendars, connected maps or travel services, and documents containing addresses. Remove those clues when the exact place is not essential.
What should I remove before sending a prompt?
Use this pre-send check whenever a prompt involves a real person, place, account, or document. It is faster to redact information before submission than to rely on deletion later.
- Names and contact details: Replace names, email addresses, phone numbers, usernames, and customer IDs with neutral labels.
- Exact places: Remove street addresses, apartment numbers, precise coordinates, and distinctive landmarks. Keep only the city, region, or country needed for the answer.
- Dates that identify someone: Generalize a birth date, appointment, school event, or travel date when the exact day is not relevant.
- Credentials and secrets: Never include passwords, recovery codes, API keys, access tokens, payment-card numbers, or answers to security questions.
- Documents and images: Check screenshots, PDFs, photos, and metadata for names, addresses, visible faces, QR codes, account numbers, and location data.
- Other people’s information: Remove details that could identify a colleague, customer, patient, student, friend, or child.
If a document must be analyzed, create a redacted copy first. Do not rely on a prompt saying “ignore the personal information”; the information has still been transmitted.
How do I generalize personal details without ruining the answer?
Preserve the relationship and the decision you need, not the identifying specifics. A generalized prompt usually gives a chatbot enough context for drafting, brainstorming, troubleshooting, or explanation.
Replace exact locations
Write “I live in a large city in the Pacific Northwest” instead of a street address. For a commute question, provide approximate travel time, transport mode, and climate rather than your home and workplace addresses.
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Use aliases and altered examples
Change names to “Employee A” and “Manager B.” Alter nonessential ages, dates, amounts, and company names while preserving the pattern of the problem. State that you changed those details if the distinction affects the answer.
Reduce a document to the needed facts
Instead of uploading an entire contract, describe the relevant clause without names, signatures, account numbers, or addresses. For a medical question, give general symptoms and duration while omitting identifying records; a chatbot cannot replace a clinician’s assessment.
Check whether precision changes the result
Ask yourself, “Would the answer materially change if this detail were rounded or removed?” If not, remove it. Precision is justified only when it is necessary for the requested output and permitted by your organization’s policy.
How do I turn off precise location access?
Change the permission at both the chatbot level and the operating-system or browser level. Labels vary, but the principle is the same: allow location only for the current need, and prefer approximate location.
- Open the chatbot’s account or app settings and find Location, Permissions, or a similarly named control.
- Set precise location to Off or choose approximate location when that option exists.
- On a phone, open the operating system’s app-permission screen and set the chatbot’s location access to Never, Ask next time, or While using, depending on your need.
- In a browser, open the site-permission panel for the chatbot’s domain and block location access unless you are actively using a local feature.
- After receiving the local answer, return to the permission screen and remove access if it is no longer needed.
Location settings do not redact an address that you type or upload. Review the prompt and attachments separately.
How do memory and personalization affect privacy?
Memory and personalization can make a chatbot remember preferences or facts across conversations. Review what is saved, delete entries that contain personal information, and disable the feature if persistent personalization is not worth the exposure.
- Open Settings and look for Memory, Personalization, Saved memories, or Custom instructions.
- Read the stored items and remove names, addresses, health details, workplace information, family details, and other facts you do not want retained.
- Disable memory or personalization for accounts used for sensitive work, or keep a separate account with no personal profile when policy permits.
- Review custom instructions as well as individual memories; a custom instruction can disclose personal information every time you start a chat.
Deleting a conversation may not remove a separately saved memory. Check both controls and use the provider’s documented deletion option for each.
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What are connected apps, and why should I review them?
Connected apps can give a chatbot access to mail, files, calendars, contacts, or other services. The connection can expose information that you never type into a prompt, so treat each integration as a separate disclosure decision.
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- Open the chatbot’s Connected apps, Integrations, or Authorized applications page.
- List what each connection can read or search, not just its name. A calendar connection, for example, may reveal meeting titles, attendees, and locations.
- Disconnect integrations you do not actively use, especially those containing customer, health, financial, legal, or confidential work data.
- Revoke access from the connected service as well if it maintains its own authorization list.
- Reconnect only the minimum service needed for a specific task, and review the scope before approving it.
Do not connect a personal account to a work chatbot, or a work account to a personal chatbot, unless your organization explicitly allows that arrangement.
Is temporary chat private?
Temporary chat is useful for a sensitive, one-off question because, according to OpenAI’s stated controls, a temporary conversation does not appear in chat history, create memories, or help improve models while it remains temporary. It is not an absolute promise of immediate erasure.
- Open a new temporary chat from the chatbot’s chat-mode or conversation controls.
- Confirm that the temporary indicator is visible before entering the sensitive prompt.
- Do not save, pin, share, or otherwise convert the conversation to a regular chat unless you accept the normal retention behavior.
- Delete the conversation if the interface offers deletion, even though temporary chats may be retained for safety.
OpenAI says a temporary chat may be retained for up to 30 days for safety. Saving it converts it to a regular chat, so the status change matters. Retention rules and features can differ by plan, region, account, and workspace.
How do I stop my chats being used to improve a model?
Look for a Model improvement, Training, Data controls, or Chat history setting and turn off optional use where the provider offers that choice. The control may be separate from history, memory, and temporary chat, so check each one rather than assuming a single switch covers everything.
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How do I delete or export chatbot data?
Use the account’s privacy or data-controls area to export conversations you need to keep and delete chats you no longer need. Exporting creates a copy for you; it does not by itself request deletion from the service.
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- Open Settings, then Data controls, Privacy, or Account.
- Choose the conversation export option if you need a record, and store the downloaded file securely because it may contain the same sensitive material.
- Delete individual chats or use the service’s bulk-delete control for conversations that are no longer required.
- Review saved memories, custom instructions, connected-app authorizations, and shared links separately; deleting a chat does not necessarily remove every related item.
- If you are leaving the service, use its account-deletion process rather than merely uninstalling the app.
Deletion timing and legal or safety retention can vary. Read the provider’s current privacy documentation and your organization’s retention policy before removing records that must be preserved.
What security steps protect the account itself?
Privacy controls cannot help if another person can sign in to the account. Use a strong, unique password and multi-factor authentication where offered.
- Use a password that is not reused on email, banking, work, or social accounts.
- Enable multi-factor authentication and protect the recovery method.
- Review active sessions and sign out devices you no longer recognize or use.
- Do not paste one-time codes or recovery keys into a chatbot, even when troubleshooting an account.
- On a shared computer, sign out and avoid saving passwords in a shared browser profile.
For work accounts, follow the organization’s approved chatbot, data-classification, and incident-reporting rules. A personal subscription is not automatically an approved place for company information.
What information should never go into a public chatbot?
The Office of the Australian Information Commissioner recommends that “organisations do not enter personal information, and particularly sensitive information, into publicly available generative AI tools, due to the significant and complex privacy risks involved.” The Office of the Privacy Commissioner of Canada likewise advises people to limit personal information and avoid sensitive or identifiable information.
Apply that guidance most strictly to:
- Passwords, private keys, authentication codes, and security-question answers.
- Payment details, tax records, bank statements, and identity documents.
- Patient, student, customer, or employee records.
- Unreleased product plans, source code, legal advice, contracts, and incident reports.
- Private photographs or information about minors. Canada’s privacy guidance specifically advises never sharing pictures or personal information of minors with AI chatbots.
If a task requires confidential data, use a system your organization has approved with appropriate access, retention, and contractual safeguards. If no such system exists, ask for a redacted or synthetic example instead.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How should I compare chatbot privacy controls?
Do not compare services on a single “private” label. Check the following controls in the exact plan, region, account type, and workspace you intend to use.
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| Control to compare | Question to ask | Why it matters |
|---|---|---|
| Precise location | Is location optional, and can I choose approximate or one-time access? | Prevents a local feature from receiving more location detail than necessary. |
| Memory and personalization | What is saved across chats, and can I inspect and delete it? | A prompt may affect future conversations if it becomes a saved memory. |
| Temporary chat | Does it stay out of history and memory, and how long may safety retention last? | Temporary mode reduces persistence but may not mean immediate deletion. |
| Model improvement | Can I opt out, and does the choice apply to existing or only future chats? | Separates optional improvement use from ordinary account storage. |
| Connected apps | Which mail, files, calendars, contacts, or other data can an integration read? | Connections can disclose data without a new typed prompt. |
| Export and deletion | Can I export records, delete selected chats, clear memories, and close the account? | Different data stores may require different actions. |
| Administration | Can a workspace administrator set retention, access, or logging rules? | An organization’s policy may differ from an individual account’s controls. |
Read the provider’s current documentation before relying on a control. Features and retention terms can change, and the same provider may offer different behavior for consumer, business, education, and regional accounts.
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What should I do if I already shared something sensitive?
Act in order of potential harm rather than waiting to decide whether the data will be misused.
- Contain secrets: Change exposed passwords, revoke API keys, cancel exposed payment credentials, and invalidate recovery codes.
- Remove access: Disconnect integrations and sign out other sessions if the prompt came from a connected account.
- Delete what you can: Remove the chat, saved memory, shared link, uploaded file, and any exported copy stored in an unprotected location.
- Notify the right party: Tell your employer, customer, school, clinician, or financial institution according to the applicable incident procedure.
- Document the event: Record what was shared, when, from which account, and which corrective actions you took. Do not paste the sensitive content into another chatbot while seeking advice.
For personal information about another person, inform them when appropriate and follow relevant legal, workplace, or safeguarding requirements.
What is the safest everyday workflow?
Use a short sequence every time, even for a seemingly harmless question:
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- Classify the task: Decide whether it involves public, personal, confidential, regulated, or secret information.
- Minimize: Remove identifiers, exact locations, unnecessary dates, and attachments.
- Choose the mode: Use temporary chat for a one-off sensitive question and disable optional location access.
- Check persistence: Review memory, model-improvement, history, and connected-app settings before sending.
- Send the smallest useful prompt: Prefer a generalized example over a real record.
- Clean up: Delete the chat and related memory or connection when the task is complete, and secure any export.
This workflow does not make a chatbot risk-free. It limits the amount of personal information the service can receive and reduces how long that information remains available.
Frequently Asked Questions
Does uninstalling a chatbot app delete my conversations?
Usually, removing an app from a phone only removes the local application. Use the service’s account privacy controls to delete conversations, memories, connected-app authorizations, or the account itself, and check whether any exported files remain on your devices.
Can my employer read prompts sent from a work chatbot account?
Possibly. Workspace administrators may control retention, access, logging, or model-improvement settings, and those rules can differ from personal accounts. Treat a work account as an organizational system and follow its written policy rather than assuming personal-chat privacy.
Should I upload a screenshot if I blur the obvious address?
Inspect the entire image first. Names in browser tabs, notification previews, map labels, QR codes, account numbers, faces, and file metadata can still identify you; crop or redact everything that is not needed for the answer.
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Not necessarily. A connection may have its own authorization record and may have exposed information from mail, files, calendars, or contacts. Delete the chat, remove saved memory, and revoke the integration both in the chatbot and in the connected service.
How should parents handle children’s questions about AI chatbots?
Teach children not to share their name, school, routine, address, photos, or other identifying details. Canada’s privacy guidance specifically says not to share pictures or personal information of minors with AI chatbots; use an adult-supervised, age-appropriate alternative when a task requires personal context.
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