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If your credit or debit card may be compromised, contact the issuer immediately using its official app, website, or the number on your card or statement. Lock the card in the app if available, report any suspicious transactions, and ask whether the issuer should cancel and replace the card. A temporary lock does not replace reporting fraud or disputing charges.

What to do first

  1. Contact the issuer through a trusted route. Use the number printed on the card or statement, or sign in to the bank’s official app or website. If the card is missing and the app offers a lock, use it while you contact the issuer. Follow the issuer’s instructions. The CFPB recommends locking a card through an app when that feature is available.
  2. Report each suspicious transaction promptly. Give the issuer the transaction date, amount, and merchant, and ask how to submit any required written dispute. Do not dismiss a small unfamiliar charge: it can precede additional attempted transactions. The CFPB advises consumers to report suspicious activity, and its guidance on unauthorized transactions explains the dispute process.
  3. Ask whether the card needs to be canceled and replaced. If someone has made unauthorized charges or debits, the CFPB recommends cancellation and replacement to help prevent further use. Ask whether the linked account also needs safeguards.
  4. For debit cards, ask about the PIN. If it might have been exposed, ask the bank whether you should change it and whether it recommends other protections for the linked bank account.
  5. Keep a record of the case. Note when and how you contacted the issuer, the representative or case number if provided, and the transactions you disputed. Save copies of letters and secure messages. The CFPB advises keeping copies of written communications and recording call dates.

Credit and debit cards have different reporting rules

The potential consequences of delay depend on what happened, when you reported it, and the card type. These are U.S. federal consumer-guidance summaries, not a guarantee of reimbursement. Contact the issuer promptly and check your agreement; prepaid, payroll, and benefit cards can have distinct rules.

Situation What CFPB guidance says What to do
Credit card account number stolen, but physical card not lost Generally no liability for unauthorized use of the account number. Report the exposure and any unauthorized charges to the issuer promptly. CFPB guidance, last reviewed April 15, 2024.
Physical credit card lost or stolen and used before you report it The described maximum liability is $50; some card agreements provide greater protection. Report the loss or theft as soon as you discover it and confirm the protections in your agreement. CFPB guidance, last reviewed April 15, 2024.
Lost or stolen debit card Under the described rule, reporting within two business days of discovering the loss limits liability to no more than the lesser of the unauthorized amount or $50. Notify the bank immediately; do not wait to see whether another transaction appears. The rule and outcome depend on the facts. CFPB current consumer guidance.
Unauthorized debit transaction appears on a statement, but the card was not lost or stolen The CFPB says to report it within 60 days after the statement is available. Waiting can leave you responsible for later transactions. Contact the bank promptly and follow its dispute instructions. CFPB current consumer guidance.

For the situation covered by its unauthorized-transaction guidance, the CFPB says a bank or credit union generally has 10 business days to investigate after notification. Additional timing and provisional-credit rules may apply, so this is not a guaranteed final-resolution deadline. See the CFPB’s current explanation of unauthorized bank-account transactions.

After the issuer replaces the card

Keep checking activity

Review posted and pending transactions and continue checking statements over the coming weeks and months. Fraudulent activity can appear months after card data is stolen, according to the CFPB. Report new suspicious activity rather than assuming the replacement ended the risk.

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Update recurring payments

If the replacement card has a new number, update subscriptions and other automatic payments that used the old number. Check the next billing cycle to catch payments that failed or continued unexpectedly.

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When to take broader identity-theft steps

A compromised card number alone is not the same as identity theft involving broader personal information. If you believe information beyond the card credential was stolen, contact affected institutions, secure or close compromised accounts as appropriate, and use IdentityTheft.gov to report and plan recovery. Consider a fraud alert or security freeze on your credit reports when appropriate, following the CFPB’s identity-theft guidance. A credit-report freeze is different from locking a payment card: it concerns access to your credit file, not whether a card can be used.

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