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Start with the simplest checks: test the keyboard or mouse by itself, try a different USB port, and check whether it works in Batocera’s menus as well as in the specific game or emulator. If it is wireless, also check its power, receiver or Bluetooth pairing. These steps help identify whether the problem is the device, its connection, or application support before you change settings.

First identify where the input stops working

Check whether the keyboard, mouse, or both are affected, and whether each device is wired USB, uses a wireless USB receiver, or connects over Bluetooth. Note whether the problem occurs throughout Batocera or only in one emulator or game, and whether it began after a hardware, configuration, or version change.

Confirm that the device has power and, if possible, test it on another computer. These are practical isolation checks, not a Batocera-specific diagnostic requirement. If you have a spare, test one input device at a time so another peripheral does not complicate the result.

Check a wired device or USB receiver

  1. Shut Batocera down safely before changing connected hardware.
  2. Connect one keyboard or mouse directly to the machine, rather than through a hub, and try another USB port.
  3. Unplug unnecessary external USB devices temporarily, then test again. Batocera’s Wiki recommends this isolation step and explicitly includes USB mice and keyboards in its System Troubleshooting guidance.
  4. Reconnect other devices one at a time if the input starts working. This can help identify a problematic port, hub, power issue, or competing peripheral.

A spare basic wired USB keyboard can be useful if you have no other way to test a keyboard input path. It is only a diagnostic option: it will not fix a bad port or guarantee that the original hardware is faulty.

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Check wireless power, receiver, and Bluetooth pairing

Wireless devices have additional possible failure points. Check the battery or charge, confirm that a proprietary wireless model’s receiver is plugged in, and use the device’s documented pairing mode. A USB receiver is not the same connection type as Bluetooth, so follow the procedure for the device you actually have.

For a Bluetooth keyboard or mouse

  1. Open Batocera’s controller and Bluetooth settings and select Pair a Bluetooth Device. Batocera’s menu documentation says this option pairs with the first Bluetooth device it detects in pairing mode, so make sure the intended device is discoverable.
  2. If pairing fails, check that Bluetooth is enabled in system/batocera.conf. Batocera’s general Bluetooth troubleshooting guidance says controllers.bluetooth.enabled=1 should be present and not commented out.
  3. Clear remembered Bluetooth devices before retrying a failed pairing, and reduce nearby wireless interference.
  4. If the machine has both onboard Bluetooth and a USB Bluetooth adapter, avoid running both interfaces simultaneously. If an adapter is plugged into a USB 3.0 port, try a USB 2.0 port if one is available; Batocera notes that some adapters can have issues on USB 3.0.

These are general Bluetooth troubleshooting suggestions, and connection behavior can vary by device and interface.

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If it works in Batocera but not in one game

When keyboard input or pointer movement works in Batocera’s interface but fails in a particular game, the device is not necessarily defective. Input support and configuration vary by emulator and game. Identify the affected system and emulator, then check that application’s input settings and whether it supports the kind of input you are using.

Batocera’s input documentation explains that Linux input events handle keyboards, mice, and other peripherals. For advanced diagnosis, its joystick diagnosis guide describes evtest for inspecting low-level Linux input events. That guide’s sdl2-jstest instructions are for joystick behavior at the SDL/EmulationStation layer; do not use that tool as a keyboard or mouse test.

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Special case: arcade encoders that appear as keyboards

Some arcade control encoders send keyboard key events even though a game or system expects a gamepad. This is different from an ordinary keyboard that you use to navigate Batocera.

Batocera documents keyboardToPads for converting certain supported keyboard-style encoders into virtual controllers. Advanced users can check available built-in device configurations with keyboardToPads --search. After configuring the encoder, unplug and reconnect it as the documentation directs, then map the virtual controller in EmulationStation. The virtual pad must be configured there to work in an emulator. See Batocera’s DIY arcade controls documentation for the procedure.

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Special case: trackballs and spinners

Batocera’s arcade documentation treats trackballs and spinners as mouse devices. In multi-device arcade setups, a RetroArch issue can cause mouse IDs to be assigned unpredictably across boots, disrupting configurations that depend on a particular mouse index. This issue is specific to that kind of setup, not a general explanation for a standard mouse failing. For an ordinary mouse, establish whether pointer movement is detected and check the target emulator’s mouse and input settings.

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Choose the next check based on the connection

Situation What to test next What the result helps distinguish
Wired USB device Test it alone, directly connected, in another USB port. Whether the port, hub, or another attached peripheral may be involved.
Wireless USB receiver Check device power and receiver connection; try another port. Whether the receiver path or power is the likely point of failure.
Bluetooth device Check pairing mode, Bluetooth enablement, remembered devices, and adapter setup. Whether the problem is pairing, radio interference, or Bluetooth-interface configuration.
Works in menus, fails in one game Check that game’s emulator input support and configuration. Whether the issue is specific to application behavior rather than basic device detection.
Arcade encoder recognized as a keyboard Check whether the game expects a controller; consider the documented keyboardToPads route. Whether the game needs a virtual gamepad instead of keyboard events.

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