Zoho Desk vs Deskpro

Zoho Desk9.2Visit Deskpro8.6Visit

Higher score Zoho Desk #2 in Customer Service - Midmarket Software 9.2/10 Free plan · 15-day trial Free planFree trial✓ 2 of 5 features Visit Zoho Desk

vs

Deskpro #8 in Customer Service - Midmarket Software 8.6/10 14-day trial Free trial✓ 1 of 5 features Visit Deskpro

• Zoho Desk fits best

  Teams seeking an established, affordable service desk

• Deskpro fits best

  Teams needing omnichannel support and deployment choice

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Side by side

Feature	Zoho Desk 9.2/10 Visit ↗	Deskpro 8.6/10 Visit ↗
At a glance
Editor score	9.2	8.6
Ranking	#2 in Customer Service - Midmarket Software	#8 in Customer Service - Midmarket Software
Best for	Teams seeking an established, affordable service desk	Teams needing omnichannel support and deployment choice
Pricing model	Free plan + paid	Paid
Starting price	₹420/user/mo	$39/user/mo
Free plan	✓ (best)	—
Free trial	15 days	14 days
Free trial length	15 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Support	Email, Live chat, Phone, Tickets, Community, Docs · 24/7	Email, Live chat, Phone
Compliance	SOC 2, ISO 27001, HIPAA, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML
Integrations	360+ integrations	1,000+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Zoho Desk 2/5 · Deskpro 1/5
Knowledge base	Not checked yet	Not checked yet
Workflow automation	Not checked yet	Not checked yet
SLA management	✓	✓
AI service agent	Not checked yet	Not checked yet
Customer portal	✓ (best)	Not checked yet
Specs
Support channels	Not checked yet	Not checked yet
Our review
Pros	Free plan includes email ticketing, SLAs, reports, and mobile apps. Paid tiers add channels, AI, automation, and assignment controls. Integrates with Zoho apps and services including Slack and Salesforce.	Unifies email, chat, voice, social, Slack, and Microsoft Teams Includes ticket workflows, escalations, and SLA reporting Offers cloud and self-hosted deployment options
Cons	Paid pricing starts at ₹420 per user per month, billed annually. Some capabilities, such as live chat and telephony, are on higher tiers. Its broad feature set may exceed the needs of teams seeking a simple inbox.	Team starts at $39 per agent per month AI features are highlighted on Professional, not Team Enterprise is required for HIPAA-compliant hosting
Our verdict	Zoho Desk is a cloud-based help desk for customer service teams that need to turn email and other channel interactions into trackable tickets. Agents share a ticket workspace, while customers can use a help center and portal to find… Read the review →	Deskpro brings customer service, IT, HR, and operations support into a shared help desk. Its unified inbox covers email, chat, voice, social, Slack, and Microsoft Teams, while omnichannel ticketing tracks ownership and status. Routing… Read the review →

Strengths and trade-offs

• Zoho Desk — where it wins

  • Free plan includes email ticketing, SLAs, reports, and mobile apps.
  • Paid tiers add channels, AI, automation, and assignment controls.
  • Integrates with Zoho apps and services including Slack and Salesforce.

  Where it doesn't

  • Paid pricing starts at ₹420 per user per month, billed annually.
  • Some capabilities, such as live chat and telephony, are on higher tiers.
  • Its broad feature set may exceed the needs of teams seeking a simple inbox.

• Deskpro — where it wins

  • Unifies email, chat, voice, social, Slack, and Microsoft Teams
  • Includes ticket workflows, escalations, and SLA reporting
  • Offers cloud and self-hosted deployment options

  Where it doesn't

  • Team starts at $39 per agent per month
  • AI features are highlighted on Professional, not Team
  • Enterprise is required for HIPAA-compliant hosting

• Zoho Desk9.2/10 · Free plan · 15-day trial

  A multichannel help desk with a free tier and paid plans for growing service teams.

  Visit Zoho DeskFull verdict →
• Deskpro8.6/10 · 14-day trial

  A flexible help desk for teams that need channel coverage, automation, and deployment choice.

  Visit DeskproFull verdict →