Head-to-head · Customer Service - Midmarket Software
Freshdesk vs Deskpro
Freshdesk leads on 1 check, Deskpro on 0, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreFreshdesk · 9.3/10
- Lowest starting priceFreshdesk · $19/user/mo
- Free trialboth
- Most featuresFreshdesk · 2 of 5
Freshdesk scores higher on our rubric for customer service - midmarket software: 9.3 against 8.6 out of 10; our editors rank them #1 and #8.
Freshdesk is cheaper to start at $19/user/mo against $39/user/mo.
Freshdesk is the better fit for midmarket teams needing a full-featured help desk. Deskpro is the better fit for teams needing omnichannel support and deployment choice.
- Freshdesk fits best
Midmarket teams needing a full-featured help desk
- Deskpro fits best
Teams needing omnichannel support and deployment choice
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Side by side
| Feature | Freshdesk 9.3/10 Visit ↗ | Deskpro 8.6/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.3 | 8.6 |
| Ranking | #1 in Customer Service - Midmarket Software | #8 in Customer Service - Midmarket Software |
| Best for | Midmarket teams needing a full-featured help desk | Teams needing omnichannel support and deployment choice |
| Pricing model | Paid | Paid |
| Starting price | $19/user/mo (best) | $39/user/mo |
| Free plan | — | — |
| Free trial | 14 days | 14 days |
| Free trial length | 14 days · no card needed | 14 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Self-hosted |
| Platforms | Web, iOS, Android | Web |
| Support | Email, Live chat, Phone, Tickets, Community, Docs | Email, Live chat, Phone |
| Compliance | SOC 2, ISO 27001 | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML |
| Integrations | 1,000+ integrations | 1,000+ integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Freshdesk 2/5 · Deskpro 1/5 | ||
| Knowledge base | Not checked yet | Not checked yet |
| Workflow automation | Not checked yet | Not checked yet |
| SLA management | ✓ | ✓ |
| AI service agent | Not checked yet | Not checked yet |
| Customer portal | ✓ (best) | Not checked yet |
| Specs | ||
| Support channels | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Freshdesk gives customer support teams a help desk for managing inquiries through ticketing and shared inboxes. It also covers customer portals, knowledge bases, reporting, service-level policies, ticket automation and API access. Its… Read the review → |
Deskpro brings customer service, IT, HR, and operations support into a shared help desk. Its unified inbox covers email, chat, voice, social, Slack, and Microsoft Teams, while omnichannel ticketing tracks ownership and status. Routing… Read the review → |
Strengths and trade-offs
Freshdesk — where it wins
- Combines shared inbox ticketing, SLAs, rules and reporting.
- Customer portals and knowledge bases support self-service.
- AI workflows, mobile apps and 1,000 integrations extend its reach.
Where it doesn't
- Growth starts at $19 per agent/month with annual billing.
- Advanced routing and custom reporting require the $55 Pro plan.
- Audit logs and additional security features require Enterprise at $89 per agent/month.
Deskpro — where it wins
- Unifies email, chat, voice, social, Slack, and Microsoft Teams
- Includes ticket workflows, escalations, and SLA reporting
- Offers cloud and self-hosted deployment options
Where it doesn't
- Team starts at $39 per agent per month
- AI features are highlighted on Professional, not Team
- Enterprise is required for HIPAA-compliant hosting
- Freshdesk9.3/10 · 14-day trial
A broad help desk with ticketing, self-service, SLAs and automation for growing teams.
Visit FreshdeskFull verdict → - Deskpro8.6/10 · 14-day trial
A flexible help desk for teams that need channel coverage, automation, and deployment choice.
Visit DeskproFull verdict →
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All customer service - midmarket software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update