Freshdesk vs Front

Freshdesk9.3Visit Front8.9Visit

Higher score Freshdesk #1 in Customer Service - Midmarket Software 9.3/10 14-day trial Free trial✓ 2 of 5 features Visit Freshdesk

vs

Front #5 in Customer Service - Midmarket Software 8.9/10 14-day trial Free trial✓ 2 of 5 features Visit Front

• Freshdesk fits best

  Midmarket teams needing a full-featured help desk

• Front fits best

  Teams centered on collaborative shared inbox workflows

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Side by side

Feature	Freshdesk 9.3/10 Visit ↗	Front 8.9/10 Visit ↗
At a glance
Editor score	9.3	8.9
Ranking	#1 in Customer Service - Midmarket Software	#5 in Customer Service - Midmarket Software
Best for	Midmarket teams needing a full-featured help desk	Teams centered on collaborative shared inbox workflows
Pricing model	Paid	Paid
Starting price	$19/user/mo (best)	$25/seat/mo
Free plan	—	—
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Live chat, Phone, Tickets, Community, Docs	Email, Live chat, Tickets, Community, Docs
Compliance	SOC 2, ISO 27001	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA
Integrations	1,000+ integrations	130+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshdesk 2/5 · Front 2/5
Knowledge base	Not checked yet	Not checked yet
Workflow automation	Not checked yet	Not checked yet
SLA management	✓	✓
AI service agent	Not checked yet	Not checked yet
Customer portal	✓	✓
Specs
Support channels	Not checked yet	Not checked yet
Our review
Pros	Combines shared inbox ticketing, SLAs, rules and reporting. Customer portals and knowledge bases support self-service. AI workflows, mobile apps and 1,000 integrations extend its reach.	Shared inboxes combine team-managed conversations with ticketing and routing. Omnichannel support covers email, chat, SMS, social, Slack, and WhatsApp. API access, 130 integrations, portals, analytics, and AI support broad workflows.
Cons	Growth starts at $19 per agent/month with annual billing. Advanced routing and custom reporting require the $55 Pro plan. Audit logs and additional security features require Enterprise at $89 per agent/month.	Starter supports only one channel and up to 10 automation rules. Advanced AI Copilot, QA, and CSAT are included only with Enterprise. Published pricing is annual-billed and charged per seat per month.
Our verdict	Freshdesk gives customer support teams a help desk for managing inquiries through ticketing and shared inboxes. It also covers customer portals, knowledge bases, reporting, service-level policies, ticket automation and API access. Its… Read the review →	Front is a customer operations and help desk platform for B2B support, operations, inbound sales, account management, and customer success teams. It brings email, chat, SMS, social, Slack, and WhatsApp conversations into shared inboxes,… Read the review →

Strengths and trade-offs

• Freshdesk — where it wins

  • Combines shared inbox ticketing, SLAs, rules and reporting.
  • Customer portals and knowledge bases support self-service.
  • AI workflows, mobile apps and 1,000 integrations extend its reach.

  Where it doesn't

  • Growth starts at $19 per agent/month with annual billing.
  • Advanced routing and custom reporting require the $55 Pro plan.
  • Audit logs and additional security features require Enterprise at $89 per agent/month.

• Front — where it wins

  • Shared inboxes combine team-managed conversations with ticketing and routing.
  • Omnichannel support covers email, chat, SMS, social, Slack, and WhatsApp.
  • API access, 130 integrations, portals, analytics, and AI support broad workflows.

  Where it doesn't

  • Starter supports only one channel and up to 10 automation rules.
  • Advanced AI Copilot, QA, and CSAT are included only with Enterprise.
  • Published pricing is annual-billed and charged per seat per month.

• Freshdesk9.3/10 · 14-day trial

  A broad help desk with ticketing, self-service, SLAs and automation for growing teams.

  Visit FreshdeskFull verdict →
• Front8.9/10 · 14-day trial

  Front brings shared inboxes, omnichannel support, automation, and portals into one workspace.

  Visit FrontFull verdict →