Zoho Desk vs Front

Zoho Desk9.2Visit Front8.9Visit

Higher score Zoho Desk #2 in Customer Service - Midmarket Software 9.2/10 Free plan · 15-day trial Free planFree trial✓ 2 of 5 features Visit Zoho Desk

vs

Front #5 in Customer Service - Midmarket Software 8.9/10 14-day trial Free trial✓ 2 of 5 features Visit Front

• Zoho Desk fits best

  Teams seeking an established, affordable service desk

• Front fits best

  Teams centered on collaborative shared inbox workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Zoho Desk 9.2/10 Visit ↗	Front 8.9/10 Visit ↗
At a glance
Editor score	9.2	8.9
Ranking	#2 in Customer Service - Midmarket Software	#5 in Customer Service - Midmarket Software
Best for	Teams seeking an established, affordable service desk	Teams centered on collaborative shared inbox workflows
Pricing model	Free plan + paid	Paid
Starting price	₹420/user/mo	$25/seat/mo
Free plan	✓ (best)	—
Free trial	15 days	14 days
Free trial length	15 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Live chat, Phone, Tickets, Community, Docs · 24/7	Email, Live chat, Tickets, Community, Docs
Compliance	SOC 2, ISO 27001, HIPAA, 2FA	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA
Integrations	360+ integrations	130+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Zoho Desk 2/5 · Front 2/5
Knowledge base	Not checked yet	Not checked yet
Workflow automation	Not checked yet	Not checked yet
SLA management	✓	✓
AI service agent	Not checked yet	Not checked yet
Customer portal	✓	✓
Specs
Support channels	Not checked yet	Not checked yet
Our review
Pros	Free plan includes email ticketing, SLAs, reports, and mobile apps. Paid tiers add channels, AI, automation, and assignment controls. Integrates with Zoho apps and services including Slack and Salesforce.	Shared inboxes combine team-managed conversations with ticketing and routing. Omnichannel support covers email, chat, SMS, social, Slack, and WhatsApp. API access, 130 integrations, portals, analytics, and AI support broad workflows.
Cons	Paid pricing starts at ₹420 per user per month, billed annually. Some capabilities, such as live chat and telephony, are on higher tiers. Its broad feature set may exceed the needs of teams seeking a simple inbox.	Starter supports only one channel and up to 10 automation rules. Advanced AI Copilot, QA, and CSAT are included only with Enterprise. Published pricing is annual-billed and charged per seat per month.
Our verdict	Zoho Desk is a cloud-based help desk for customer service teams that need to turn email and other channel interactions into trackable tickets. Agents share a ticket workspace, while customers can use a help center and portal to find… Read the review →	Front is a customer operations and help desk platform for B2B support, operations, inbound sales, account management, and customer success teams. It brings email, chat, SMS, social, Slack, and WhatsApp conversations into shared inboxes,… Read the review →

Strengths and trade-offs

• Zoho Desk — where it wins

  • Free plan includes email ticketing, SLAs, reports, and mobile apps.
  • Paid tiers add channels, AI, automation, and assignment controls.
  • Integrates with Zoho apps and services including Slack and Salesforce.

  Where it doesn't

  • Paid pricing starts at ₹420 per user per month, billed annually.
  • Some capabilities, such as live chat and telephony, are on higher tiers.
  • Its broad feature set may exceed the needs of teams seeking a simple inbox.

• Front — where it wins

  • Shared inboxes combine team-managed conversations with ticketing and routing.
  • Omnichannel support covers email, chat, SMS, social, Slack, and WhatsApp.
  • API access, 130 integrations, portals, analytics, and AI support broad workflows.

  Where it doesn't

  • Starter supports only one channel and up to 10 automation rules.
  • Advanced AI Copilot, QA, and CSAT are included only with Enterprise.
  • Published pricing is annual-billed and charged per seat per month.

• Zoho Desk9.2/10 · Free plan · 15-day trial

  A multichannel help desk with a free tier and paid plans for growing service teams.

  Visit Zoho DeskFull verdict →
• Front8.9/10 · 14-day trial

  Front brings shared inboxes, omnichannel support, automation, and portals into one workspace.

  Visit FrontFull verdict →