Freshdesk vs ManageEngine SupportCenter Plus

Freshdesk9.3Visit ManageEngine SupportCenter Plus8.7Visit

Higher score Freshdesk #1 in Customer Service - Midmarket Software 9.3/10 14-day trial Free trial✓ 2 of 5 features Visit Freshdesk

vs

ManageEngine SupportCenter Plus #7 in Customer Service - Midmarket Software 8.7/10 Free plan Free plan✓ 2 of 5 features Visit ManageEngine

• Freshdesk fits best

  Midmarket teams needing a full-featured help desk

• ManageEngine SupportCenter Plus fits best

  Teams needing ticketing with account billing

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Side by side

Feature	Freshdesk 9.3/10 Visit ↗	ManageEngine SupportCenter Plus 8.7/10 Visit ↗
At a glance
Editor score	9.3	8.7
Ranking	#1 in Customer Service - Midmarket Software	#7 in Customer Service - Midmarket Software
Best for	Midmarket teams needing a full-featured help desk	Teams needing ticketing with account billing
Pricing model	Paid	Free plan + paid
Starting price	$19/user/mo (best)	$100/mo
Free plan	—	✓ (best)
Free trial	14 days	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Integrations	1,000+ integrations	7 integrations
Features Freshdesk 2/5 · ManageEngine SupportCenter Plus 2/5
Knowledge base	Not checked yet	Not checked yet
Workflow automation	Not checked yet	Not checked yet
SLA management	✓	✓
AI service agent	Not checked yet	Not checked yet
Customer portal	✓	✓
Specs
Support channels	Not checked yet	Not checked yet
Our review
Pros	Combines shared inbox ticketing, SLAs, rules and reporting. Customer portals and knowledge bases support self-service. AI workflows, mobile apps and 1,000 integrations extend its reach.	Tracks requests across email, phone, portal, and social media Combines SLA rules, automation, and customer self-service Adds time tracking and billing for support accounts
Cons	Growth starts at $19 per agent/month with annual billing. Advanced routing and custom reporting require the $55 Pro plan. Audit logs and additional security features require Enterprise at $89 per agent/month.	Standard starts at $100 per technician per month Professional and Enterprise rise to $140 and $250 monthly Plan-specific feature differences can complicate edition selection
Our verdict	Freshdesk gives customer support teams a help desk for managing inquiries through ticketing and shared inboxes. It also covers customer portals, knowledge bases, reporting, service-level policies, ticket automation and API access. Its… Read the review →	ManageEngine SupportCenter Plus is web-based help desk software for organizations handling customer tickets, accounts, contacts, service contracts, and support requests. It suits teams that need structured request management alongside… Read the review →

Strengths and trade-offs

• Freshdesk — where it wins

  • Combines shared inbox ticketing, SLAs, rules and reporting.
  • Customer portals and knowledge bases support self-service.
  • AI workflows, mobile apps and 1,000 integrations extend its reach.

  Where it doesn't

  • Growth starts at $19 per agent/month with annual billing.
  • Advanced routing and custom reporting require the $55 Pro plan.
  • Audit logs and additional security features require Enterprise at $89 per agent/month.

• ManageEngine SupportCenter Plus — where it wins

  • Tracks requests across email, phone, portal, and social media
  • Combines SLA rules, automation, and customer self-service
  • Adds time tracking and billing for support accounts

  Where it doesn't

  • Standard starts at $100 per technician per month
  • Professional and Enterprise rise to $140 and $250 monthly
  • Plan-specific feature differences can complicate edition selection

• Freshdesk9.3/10 · 14-day trial

  A broad help desk with ticketing, self-service, SLAs and automation for growing teams.

  Visit FreshdeskFull verdict →
• ManageEngine SupportCenter Plus8.7/10 · Free plan

  Ticketing, SLA controls, and account billing, with paid plans starting at $100 per technician monthly.

  Visit ManageEngineFull verdict →