ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus: A broad help desk suite with a free tier and paid plans starting at $100 per technician monthly. Ranked #25 of 100 in Help Desk Software by our editors (6.9/10); pricing: Free plan; best for teams already using the ManageEngine ecosystem.
At a glance
- Editor score6.9 / 10
- PricingFree plan
- Best forTeams already using the ManageEngine ecosystem
- Free planYes
- Paid from$100/mo
- SLA managementYes
- Facts checked19 Sep 2026
Where it wins
- Free plan supports up to 5 support representatives
- Covers email, phone, portal, and social media support
- Includes SLAs, automation, knowledge base, portal, reports, and APIs
Where it doesn't
- Paid plans start at $100 per technician per month
- Billing and broader automation require higher-tier plans
- The free plan is limited to the Standard edition
Our verdict on ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus is web-based help desk software for organizations managing customer tickets, accounts, contacts, service contracts, and support requests. It suits support teams that need more than basic ticket tracking, with multi-channel intake across email, phone, portals, and social media. Request tracking, customer self-service, knowledge-base publishing, SLA management, time tracking, billing, reporting, dashboards, and API access are included across its broader feature set. The product is available on web, iOS, and Android, with API access for integrations.
Pricing is structured around a free Standard edition and three paid editions. The Free plan supports up to 5 support representatives. Standard starts at $100 per technician per month when billed monthly and provides the standard help desk. Professional starts at $140 per technician per month and adds billing-focused help desk capabilities. Enterprise starts at $250 per technician per month and combines help desk, billing, and automation. The published plans make the free tier useful for smaller teams evaluating core support workflows, while the paid tiers target organizations that need billing, contracts, or broader automation.
Its ecosystem fit is a notable strength for teams already working with ManageEngine or related business tools. Listed integrations include Active Directory, Salesforce CRM, Zoho CRM, Zoho Analytics, Zoom, Maps, and Zoho Assist. The feature coverage also supports structured service operations through response and resolution rules, account and contact management, reports, KPIs, and customer portals. Choose SupportCenter Plus when your team wants a wide help desk feature set and a free starting option within this ecosystem. Consider an alternative if a paid help desk must start below $100 per technician per month or if you only need a narrowly focused ticketing tool.
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ManageEngine SupportCenter Plus pricing
All 4 ManageEngine SupportCenter Plus plans and prices →
ManageEngine SupportCenter Plus fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $100/mo |
| Shared inbox | Not verified |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | 5 |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Integrations | 7 integrations: Active Directory, Salesforce CRM, Zoho CRM, Zoho Analytics, Zoom, Maps … |
| Pricing | Free plan (source) |
| Website | manageengine.com |
| Facts checked | 19 Sep 2026 |
ManageEngine SupportCenter Plus integrations
ManageEngine SupportCenter Plus lists 7 integrations on its own site.
- Active Directory
- Salesforce CRM
- Zoho CRM
- Zoho Analytics
- Zoom
- Maps
- Zoho Assist
Alternatives to ManageEngine SupportCenter Plus
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all ManageEngine SupportCenter Plus alternatives →
Also Ranked In
ManageEngine SupportCenter Plus is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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