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Head-to-head · Customer Service - Midmarket Software

ManageEngine SupportCenter Plus vs Deskpro

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score ManageEngine SupportCenter Plus #7 in Customer Service - Midmarket Software 8.7/10 Free plan Free plan✓ 2 of 5 features Visit ManageEngine
Deskpro #8 in Customer Service - Midmarket Software 8.6/10 14-day trial Free trial✓ 1 of 5 features Visit Deskpro

ManageEngine SupportCenter Plus leads on 1 check, Deskpro on 1, and 2 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreManageEngine SupportCenter Plus · 8.7/10
  • Lowest starting priceDeskpro · $39/user/mo
  • Free planonly ManageEngine SupportCenter Plus
  • Free trialonly Deskpro
  • Most featuresManageEngine SupportCenter Plus · 2 of 5

ManageEngine SupportCenter Plus scores higher on our rubric for customer service - midmarket software: 8.7 against 8.6 out of 10; our editors rank them #7 and #8.

ManageEngine SupportCenter Plus offers free plan; Deskpro doesn't. Deskpro is cheaper to start at $39/user/mo against $100/user/mo.

ManageEngine SupportCenter Plus is the better fit for teams needing ticketing with account billing. Deskpro is the better fit for teams needing omnichannel support and deployment choice.

  • ManageEngine SupportCenter Plus fits best

    Teams needing ticketing with account billing

  • Deskpro fits best

    Teams needing omnichannel support and deployment choice

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ManageEngine SupportCenter Plus 8.7/10 Visit ↗ Deskpro 8.6/10 Visit ↗
At a glance
Editor score 8.7 8.6
Ranking #7 in Customer Service - Midmarket Software #8 in Customer Service - Midmarket Software
Best for Teams needing ticketing with account billing Teams needing omnichannel support and deployment choice
Pricing model Free plan + paid Paid
Starting price $100/mo $39/user/mo (best)
Free plan ✓ (best) —
Free trial — 14 days
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web
Integrations 7 integrations 1,000+ integrations
Features ManageEngine SupportCenter Plus 2/5 · Deskpro 1/5
Knowledge base Not checked yet Not checked yet
Workflow automation Not checked yet Not checked yet
SLA management ✓ ✓
AI service agent Not checked yet Not checked yet
Customer portal ✓ (best) Not checked yet
Specs
Support channels Not checked yet Not checked yet
Our review
Pros
  • Tracks requests across email, phone, portal, and social media
  • Combines SLA rules, automation, and customer self-service
  • Adds time tracking and billing for support accounts
  • Unifies email, chat, voice, social, Slack, and Microsoft Teams
  • Includes ticket workflows, escalations, and SLA reporting
  • Offers cloud and self-hosted deployment options
Cons
  • Standard starts at $100 per technician per month
  • Professional and Enterprise rise to $140 and $250 monthly
  • Plan-specific feature differences can complicate edition selection
  • Team starts at $39 per agent per month
  • AI features are highlighted on Professional, not Team
  • Enterprise is required for HIPAA-compliant hosting
Our verdict

ManageEngine SupportCenter Plus is web-based help desk software for organizations handling customer tickets, accounts, contacts, service contracts, and support requests. It suits teams that need structured request management alongside…

Read the review →

Deskpro brings customer service, IT, HR, and operations support into a shared help desk. Its unified inbox covers email, chat, voice, social, Slack, and Microsoft Teams, while omnichannel ticketing tracks ownership and status. Routing…

Read the review →
  1. ManageEngine SupportCenter PlusCustomer Service - Midmarket Software 8.7Free plan
  2. DeskproCustomer Service - Midmarket Software 8.614-day trial

Strengths and trade-offs

  • ManageEngine SupportCenter Plus — where it wins

    • Tracks requests across email, phone, portal, and social media
    • Combines SLA rules, automation, and customer self-service
    • Adds time tracking and billing for support accounts

    Where it doesn't

    • Standard starts at $100 per technician per month
    • Professional and Enterprise rise to $140 and $250 monthly
    • Plan-specific feature differences can complicate edition selection

  • Deskpro — where it wins

    • Unifies email, chat, voice, social, Slack, and Microsoft Teams
    • Includes ticket workflows, escalations, and SLA reporting
    • Offers cloud and self-hosted deployment options

    Where it doesn't

    • Team starts at $39 per agent per month
    • AI features are highlighted on Professional, not Team
    • Enterprise is required for HIPAA-compliant hosting
  • ManageEngine SupportCenter Plus8.7/10 · Free plan

    Ticketing, SLA controls, and account billing, with paid plans starting at $100 per technician monthly.

    Visit ManageEngineFull verdict →
  • Deskpro8.6/10 · 14-day trial

    A flexible help desk for teams that need channel coverage, automation, and deployment choice.

    Visit DeskproFull verdict →

More comparisons

All customer service - midmarket software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update