XMReality Remote Guidance vs Median

XMReality Remote Guidance8.3Visit Median8.1Visit

Higher score XMReality Remote Guidance #8 in Video Customer Support Software 8.3/10 14-day trial Free trial✓ 3 of 4 features Visit XMReality

vs

Median #9 in Video Customer Support Software 8.1/10 Free plan · 14-day trial Free planFree trial✓ 3 of 4 features Visit Median

• XMReality Remote Guidance fits best

  Structured remote guidance with AI documentation

• Median fits best

  Small teams needing low-cost browser assistance

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Side by side

Feature	XMReality Remote Guidance 8.3/10 Visit ↗	Median 8.1/10 Visit ↗
At a glance
Editor score	8.3	8.1
Ranking	#8 in Video Customer Support Software	#9 in Video Customer Support Software
Best for	Structured remote guidance with AI documentation	Small teams needing low-cost browser assistance
Pricing model	Paid	Free plan + paid
Starting price	$35/user/mo	$25/user/mo (best)
Free plan	—	✓ (best)
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Desktop, Mobile	Cloud, Self-hosted
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web
Support	Email, Phone, Docs	Email, Live chat, Docs
Compliance	GDPR, ISO 27001	GDPR, SSO/SAML
Integrations	7,000+ integrations	18 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features XMReality Remote Guidance 3/4 · Median 3/4
Screen sharing	✓	✓
Co-browsing	Not checked yet	✓ (best)
Visual annotation	✓	✓
Video recording	✓ (best)	—
Specs
Included agent seats	5 agents	Not checked yet
Customer platforms	Web_mobile	Web_mobile
Our review
Pros	Pointers, annotations, documents, and AR hands support visual guidance AI transcription, summaries, and topic extraction turn calls into documentation Web, desktop, mobile, API, and business-system integration coverage	Free Starter plan plus a 14-day trial Co-browsing with cursor guidance, annotations, and customer-approved control Web, API, JavaScript SDK, and many chat and commerce integrations
Cons	No permanent free plan; access begins with a 14-day trial Recordings, AI analysis, group calls, and integrations require Professional Professional costs $68 annually or $78 monthly per user	Median does not record session data Advanced pricing is listed per user and billed annually or monthly Enterprise features require a custom contract
Our verdict	XMReality Remote Guidance is video-based remote visual assistance software for organizations handling technical support, troubleshooting, inspections, training, and field service. Agents or experts connect with customers and workers… Read the review →	Median is a web-based customer support tool for teams that need to guide visitors through websites in real time. Agents can see a visitor’s page, display a cursor, highlight or draw on content, request customer-approved control, and… Read the review →

Strengths and trade-offs

• XMReality Remote Guidance — where it wins

  • Pointers, annotations, documents, and AR hands support visual guidance
  • AI transcription, summaries, and topic extraction turn calls into documentation
  • Web, desktop, mobile, API, and business-system integration coverage

  Where it doesn't

  • No permanent free plan; access begins with a 14-day trial
  • Recordings, AI analysis, group calls, and integrations require Professional
  • Professional costs $68 annually or $78 monthly per user

• Median — where it wins

  • Free Starter plan plus a 14-day trial
  • Co-browsing with cursor guidance, annotations, and customer-approved control
  • Web, API, JavaScript SDK, and many chat and commerce integrations

  Where it doesn't

  • Median does not record session data
  • Advanced pricing is listed per user and billed annually or monthly
  • Enterprise features require a custom contract

• XMReality Remote Guidance8.3/10 · 14-day trial

  A structured remote-guidance platform combining video support, documentation, and AI analysis.

  Visit XMRealityFull verdict →
• Median8.1/10 · Free plan · 14-day trial

  A low-cost browser assistance tool with strong co-browsing and no session recording.

  Visit MedianFull verdict →